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Palacio Mundo Imperial All Inclusive Resort

4.5 star property

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6 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas, sun loungers - Palacio Mundo Imperial All Inclusive Resort (Acapulco)
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Front of property - evening/night - Palacio Mundo Imperial All Inclusive Resort (Acapulco)
Reception - Palacio Mundo Imperial All Inclusive Resort (Acapulco)
4 restaurants; breakfast, lunch, and dinner served - Palacio Mundo Imperial All Inclusive Resort (Acapulco)
Consider a stay at Palacio Mundo Imperial All Inclusive Resort and take advantage of 2 poolside bars, a swim-up bar, and a shopping mall on site. Treat yourself to a manicure/pedicure, a body scrub, or a body wrap at the onsite spa. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner, and seafood. Enjoy the gym, as well as activities like beach volleyball. In addition to a coffee shop/cafe and a garden, guests can connect to free in-room WiFi, with speed of 100+ Mbps (good for 1–2 people or up to 6 devices).

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Two Superior Double Beds Diamante View AI

Two Superior Double Beds Diamante View AI | In-room safe, individually furnished, desk, laptop workspace

Two Superior Double Beds Diamante View AI

9.2 out of 10
Wonderful
(5 reviews)
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Two Deluxe Double Beds Resort View All Inclusive

In-room safe, individually furnished, desk, laptop workspace

Two Deluxe Double Beds Resort View All Inclusive

  • Resort view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Two Club 89 Double Beds Diamante View AI

In-room safe, individually furnished, desk, laptop workspace

Two Club 89 Double Beds Diamante View AI

  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Two Club 89 Double Beds Resort View AI

In-room safe, individually furnished, desk, laptop workspace

Two Club 89 Double Beds Resort View AI

  • Resort view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Superior Room

Superior Room | In-room safe, individually furnished, desk, laptop workspace

Superior Room

  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Two Deluxe Double Beds Resort View All Inclusive

In-room safe, individually furnished, desk, laptop workspace

Two Deluxe Double Beds Resort View All Inclusive

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Luxury Room

Luxury Room | In-room safe, individually furnished, desk, laptop workspace

Luxury Room

  • Resort view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Club Room

In-room safe, individually furnished, desk, laptop workspace

Club Room

  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

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In-room safe, individually furnished, desk, laptop workspace

Club Room

  • Resort view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Junior Room

In-room safe, individually furnished, desk, laptop workspace

Junior Room

  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Junior Room

In-room safe, individually furnished, desk, laptop workspace

Junior Room

  • Resort view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

About the neighborhood

Located near the beach, Palacio Mundo Imperial All Inclusive Resort is in Puente del Mar neighborhood and is connected to a shopping center. La Quebrada Cliffs is a notable landmark, and the area's natural beauty can be seen at Condesa Beach and Playa Caleta. Traveling with kids? Consider Naval History Museum, or check out an event or a game at Arena GNP Seguros. Visit our Acapulco travel guide
Map
Plan de Los Amates, Blvrd Barra Vieja N3, Acapulco, GRO, 39890

What's nearby

  • Boulevard de las Naciones
    2 min walk - 0.1 miles
  • Forum de Mundo Imperial
    3 min walk - 0.2 miles
  • La Isla Shopping Village
    7 min walk - 0.4 miles
  • Plaza Isla Diamante
    12 min walk - 0.7 miles
  • Laguna Tres Palos
    5 min drive - 1.2 miles

Getting around

  • General Juan N. Alvarez Intl. Airport (ACA)
    3 min drive

Restaurants

  • Carnivore
    4 min walk
  • Rino’s Casa Napoli
    14 min walk
  • Comedor Mundo Imperial
    1 min walk
  • Mizumi
    1 min walk
  • Juan Valdez Cafe
    11 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free area shuttle
  • Free beach shuttle
  • Free secured, covered valet parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: MXN 420 for adults and MXN 210 for children
  • 2 poolside bars
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • A ROMA
  • Acua
  • Carnivore
  • Marche
  • Mizumi

Things to do

  • 6 outdoor pools
  • Beach volleyball
  • Children's club
  • Children's pool
  • Designer stores
  • Full-service spa
  • Gym
  • Sauna
  • Shopping mall

Family friendly

  • 6 outdoor pools
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Free area shuttle
  • Lifeguards on site
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Dock
  • Garden
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Mud bath
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator (35 inch wide door)
  • Front entrance ramp
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • Lifeguards
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 46-inch flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Free local calls
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 1500 per pet, per night
Welcoming dogs only
2 total (up to 20 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MXN 350.0 per day

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 420 for adults and MXN 210 for children
  • Pet fee: MXN 1500 per pet, per night
  • Rollaway bed fee: MXN 350.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Frequently asked questions

Does Palacio Mundo Imperial All Inclusive Resort have a pool?

Yes, this property has 6 outdoor pools and a children's pool. Pool access is from 8:00 AM–8:00 PM.

Is Palacio Mundo Imperial All Inclusive Resort pet-friendly?

Yes, Palacio Mundo Imperial All Inclusive Resort allows dogs (limit 2 total) with a maximum weight of up to 20 lbs per pet. There's a fee of MXN 1500 per pet, per night. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Valet parking is free at this property.

What time is check-in at Palacio Mundo Imperial All Inclusive Resort?

Check-in start time: 3:00 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Palacio Mundo Imperial All Inclusive Resort?

Check-out is at 11:00 AM.

Are there all-inclusive benefits at Palacio Mundo Imperial All Inclusive Resort?

Some rate plans available at this property are all-inclusive.

Where is Palacio Mundo Imperial All Inclusive Resort located?

This family-friendly Acapulco hotel is located near the airport, within a 5-minute walk of Boulevard de las Naciones and Forum de Mundo Imperial. La Isla Shopping Village and Plaza Isla Diamante are also within 15 minutes.

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Reviews

Palacio Mundo Imperial All Inclusive Resort Reviews

8.2

Very Good

8.2

Cleanliness

7.8

Amenities

8.6

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 37 out of 60 reviews
Rating 8 - Good. 7 out of 60 reviews
Rating 6 - Okay. 7 out of 60 reviews
Rating 4 - Poor. 2 out of 60 reviews
Rating 2 - Terrible. 7 out of 60 reviews

Reviews

Verified

10/10 Excellent

Billie Jo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff were very friendly. Cleaning lady was the best. She made sure she checked in with us each day. She really treated us like family. The shuttle between the 3 resorts was very convenient. Overall really a great experience.
Stayed 7 nights in Mar 2026
Verified

6/10 Okay

Shasta

Club 89 is not a thing anymore. Do not spend the extra $$ for the experience. Restaurants closed on days for dinner when they are supposed to be open (frustrating for the all inclusive package). Wish these details were included on the website so we could plan our stay better. Had no idea what the all inclusive package included until arrival.
Stayed 5 nights in May 2026
Verified

10/10 Excellent

Cesar Augusto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
M
Stayed 3 nights in Sep 2025
Verified

4/10 Poor

MARIA DE LA LUZ

I had to pay for an upgrade, is like they offer i
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Alejandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal es super amable, está increíble que puedes hacer uso de instalaciones del Pierre y el Princess.
Stayed 7 nights in May 2026
Verified

2/10 Terrible

PALOMA

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Ya sabemos que pasa, quieren terminar con ese hermoso hotel, poco personal, con exceso de trabajo, obviamente sucia la alberca, sin toallas ni atención. Mal cada día, hace mes y medio fui y dije otra oportunidad debe ser un mal día, pero tristemente no. La constante es que terrible la administración. No vuelvo a ir definitivamente.
Stayed 2 nights in May 2026
Verified

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Muy limpio y excelente servicio
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Leticia

Liked: Cleanliness, staff & service, amenities
Todo increíble
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Juan Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Con ganas de regresar !!!
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

HECTOR

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Una estancia excelente!! Super recomendable
Stayed 5 nights in Mar 2026
Verified

2/10 Terrible

Valery

Liked: Staff & service
La aplicacion nunca me dijo que en el hotel habia una convencion y me derivaron a otro hotel.
Stayed 3 nights in Mar 2026
Verified

6/10 Okay

ANA MARIA CORTEZ

Liked: Property conditions & facilities
Disliked: Cleanliness
encontre cucarachas en mi habitacion
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Ramón

Liked: Cleanliness, amenities, property conditions & facilities
Excelente hotel, en dónde te permiten combinar la estancia con otros hoteles del complejo. Muy buena atención y servicios.
Stayed 3 nights in Feb 2026
Verified

2/10 Terrible

Joel Vicente

Disliked: Cleanliness, amenities, property conditions & facilities
No se alojen en este lugar, te venden un todo incluido y al final no tienen la categoría ni los estándares para serlo Una decepción total, al llegar nos cobraron más dinero por darnos las habitaciones pero sin poder hacer uso de las instalaciones, esperamos hasta la 1 PM y nada, no te permitían comer nada, algunos restaurantes hasta cobraban los alimentos. Todo el tiempo te están vigilando, cuando ya logramos cenar, luego se no poder comer nada, te llevan unos tickets con la cuenta y todo el tiempo hasta para las toallas te piden el número de habitación. Los elevadores por lo regular siempre hay filas. Las instalaciones son viejas, la mayoría del personal es ineficiente. Cuando te bañas se sale el agua hacia el área del lavabo y de el escusado, hay que estar secando.
Stayed 1 night in Feb 2026
Verified

6/10 Okay

Gabriela

Liked: Cleanliness
La habitacion es muy buena opcion, es amplia, tiene espacio distribuido bien y esta limpoa ademas de que elmpersonal de limpieza en habitacion es muy amable y deja todo super bien. La atencion en el hotel y su personal, esta 50/50 ya que muchos son amables y muy serviciales y muchos tambien parece que les cuesta hasta decirte buenos dias. Ademas en los restaurantes muchos te exigen que les dejes el tip a pesar de ser un hotel todo incluido y que muchas ocasiones no andas con dinero en el dia precisamente porque es todo incluido.
Stayed 4 nights in Feb 2026
Verified

8/10 Good

Yadira

Liked: Cleanliness, amenities
Es la quinta vez que me hospedo en este hotel y es claramente por qué me encanta !! Pero esta vez conocí su club de playa y deja mucho que desear :( la alberca estaba muy sucia , se nota que no le dan mantenimiento y los meseros no son nada serviciales , hasta que yo me acerqué a uno de ellos pude pedir algo para beber … no me quiero imaginar si hubiese estado en el área de playa… menos me iban a atender ..
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Guadalupe Aime

Liked: Cleanliness, amenities, property conditions & facilities
Increíble todo
Stayed 4 nights in Jan 2026
Verified

8/10 Good

Juan Pablo

Liked: Cleanliness, amenities, property conditions & facilities
Habitaciones limpias, sobre el cargador que tienen de tesla deberían de poner más y dejar las reglas claras, porque en una ocasión uno de valet me dijo que no estaba permitido conectarlo, pero otro vehículo lo estaba usando, o luego mencionaban que no habían dejado la llave, cuando a mi si me lo exigian.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Marco

Liked: Cleanliness, property conditions & facilities
Los alimentos superaron mis espectativas
Stayed 2 nights in Jan 2026
Verified

2/10 Terrible

Michelle

Disliked: Cleanliness, amenities, property conditions & facilities
La atención fue realmente nefasta. Pagamos un plan all inclusive que en la práctica no ofrecía ningún beneficio real. En el club de playa me quedé sin alimentos porque, según el personal, tenían una demora de 3 horas y ya no podían atenderme. Para poder comer era obligatorio hacer reservación; si no, simplemente te quedabas sin servicio. Claramente no están preparados para recibir a la cantidad de personas que aceptan, lo que se traduce en una pésima experiencia y mala atención.
Stayed 2 nights in Jan 2026
Verified

6/10 Okay

Alejandra

Disliked: Cleanliness, amenities
La habitación podría estar mas limpia,los apagadores muy sucios y etc letrero de no molestar , el room service sin mantel la mesa son detalles que podrian hacer la diferencia
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Alberto

Liked: Cleanliness, amenities, property conditions & facilities
Todo perfecto! Gran lugar
Stayed 2 nights in Jan 2026
Verified

2/10 Terrible

Karla oriselle

Liked: Amenities
Disliked: Cleanliness
Terrible tardaron 5 horas para entregarnos la habitación segun porque no tenian mucho personal, las toallas del baño sucias y percudidas, no las limpian bien solo como una pasada.. nos salio un pelo en la comida.. los camiones que te llevan al princess o al club de playa manejan terrible una nos toco un frenon q mi niña se pego en la frente y la otra el chofer discutio con un pasajero y freno en seco Los carritos de comida de la noche anterior que piden a los cuartos y se quedan en los pasillos los recogen como hasta las 6 pm
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Vrissa Vanessa

Liked: Cleanliness, amenities, property conditions & facilities
Me encanta, la Comida riquísima
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Yadira

Liked: Cleanliness, amenities, property conditions & facilities
El personal fue muy amable. La experiencia de todo incluido y poder disfrutar de 3 hoteles a la vez fue magnífico!!! Lo único malo fue que en la barra de la alberca el mesero ignoró una petición que le hice , tuve que dar la vuelta y ponerme frente a él , y el aderezo de las alitas de la alberca estaba echado a perder , con un sabor muy desagradable y las alitas igual muy feas . Nunca pidan alitas cuando vayan! Pidan una cubana con clamato estan deliciosas!! Y es mejor la atención de la mesera fuera de la alberca .. Nos encantó el bufete MARCHÉ !! De 10!! Con MARY la que hace las quesadillas mi mamá tuvo una atención inigualable! El restaurante A ROMA si estuvo rico pero el personal no es muy amable la verdad , te ven con ojos extraños , no me gustó la atención pero si la comida y la bebida . Ojalá pongan en las cafeteras café natural por que solo había con vainilla . Nos queremos hospedar muy pronto muchas veces más y disfrutar nuevamente el todo incluido , fue increíble!!
Stayed 2 nights in Jan 2026