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Krystal Beach Acapulco

Property class: 3

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Photo gallery for Krystal Beach Acapulco

A serene beach scene with palm trees, a clear sky, and a calm pool reflecting the sunset. - Krystal Beach Acapulco (Acapulco)
Property video
A spacious lobby with a high ceiling, polished marble floors, and a view of the sea through large windows. - Krystal Beach Acapulco (Acapulco)
A beachside lounge area with sun loungers, umbrellas, and a view of the ocean and city skyline. - Krystal Beach Acapulco (Acapulco)
A high-rise hotel with multiple balconies and a palm tree with blue lights. - Krystal Beach Acapulco (Acapulco)
Located close to Papagayo Beach, Krystal Beach Acapulco provides a beach bar, a poolside bar, and a grocery/convenience store. With amenities like a beachfront location and sun loungers, this resort is the perfect place to soak up the sun. For some rest and relaxation, visit the hot tub. At the two on-site restaurants, enjoy breakfast, lunch, dinner, light fare, and international cuisine. In addition to a playground and a bar, guests can connect to free in-room WiFi.

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Hot tub
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available

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Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Standard Ocean View

A hotel room with two beds, a desk, a chair, a TV, and a balcony with a view.

Standard Ocean View

8.0 out of 10
Very good
(41 reviews)
  • Ocean view
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Mountain View

A modern hotel room with a large bed, a desk, a chair, a round mirror, and a flat-screen TV mounted on the wall.

Standard Room, 1 King Bed, Mountain View

8.2 out of 10
Very good
(20 reviews)
  • Mountain view
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room,1 King Bed, Ocean View

A modern hotel room with a large bed, a desk, a chair, a round mirror, and a flat-screen TV mounted on the wall.

Standard Room,1 King Bed, Ocean View

8.0 out of 10
Very good
(22 reviews)
  • Sea view
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Lunamielera Vista Mar

A hotel room with a bed, a desk, a TV, a balcony with a view of the sea, and a dining area.

Lunamielera Vista Mar

  • Ocean view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, Mountain View

A modern hotel room with a large bed, a desk, a TV, and a balcony with a city view.

Family Room, Mountain View

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • 33 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds OR 1 Twin Sofa Bed

View all photos for Suite King Mountain View

A modern hotel room with a large bed, a flat-screen TV, a bedside table, and a view of a cityscape through a large window.

Suite King Mountain View

  • Mountain view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Twin Sofa Beds

View all photos for Suite King Ocean View

A hotel room with a bed, a TV, a dining area with chairs, and a view of the sea.

Suite King Ocean View

  • Ocean view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Twin Sofa Beds

View all photos for Standard Room, 2 Double Beds, Mountain View

A hotel room with two beds, a desk, a chair, a TV, and a balcony with a city view.

Standard Room, 2 Double Beds, Mountain View

7.4 out of 10
Good
(40 reviews)
  • Mountain view
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds

About the neighborhood

Located in Costera Acapulco, a neighborhood in Acapulco, Krystal Beach Acapulco is in the entertainment district and on the beach. Acapulco Historical Museum of Fort San Diego and Naval History Museum are cultural highlights, and some of the area's attractions include Casa de la Cultura and Botanical Gardens of Acapulco. Traveling with kids? Consider Barco Palao, or check out an event or a game at Acapulco Convention Center. Windsurfing and sailing offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails nearby. Visit our Acapulco travel guide
View more Resorts in Acapulco
Map
Ave Costera Miguel Aleman 163, Acapulco, GRO, 39670

What's nearby

  • A red macaw perched on a branch surrounded by lush green foliage.
    Parque Papagayo
    1 min walk - 0.1 miles
  • An aerial view of a coastal city with a densely populated urban area, a large park with a flagpole, and a beach with umbrellas.
    Papagayo Beach
    3 min walk - 0.2 miles
  • A sandy beach with large rocks and calm waters.
    Condesa Beach
    10 min walk - 0.6 miles
  • A silhouette of a statue of a figure with a bow and arrow in front of a sunset, with a bridge in the background.
    Diana the Huntress
    19 min walk - 1.0 mile
  • Galerías Acapulco
    2 min walk - 0.1 miles

Getting around

  • General Juan N. Alvarez Intl. Airport (ACA)
    35 min drive

Restaurants

  • Starbucks
    4 min walk
  • Woolworth Café W
    5 min walk
  • El Portón
    2 min walk
  • Frutiyogurth
    3 min walk
  • Bar Ritz
    2 min walk

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  • Pool
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (MXN 250 per day)

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: MXN 390 for adults and MXN 195 for children
  • 2 restaurants
  • A bar/lounge
  • A beach bar
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Aquamarina
  • Beach Bar
  • Cevichería
  • Lobby Bar

Things to do

  • Children's club
  • Children's pool
  • Hot tub
  • Outdoor pool
  • Playground
  • Waterslide

Family friendly

  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Grocery/convenience store
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • Pool loungers

Accessibility

  • No elevator

More

  • 1 building
  • 19 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 AM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 390 for adults and MXN 195 for children
  • Self parking fee: MXN 250 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators

Frequently asked questions

Does Krystal Beach Acapulco have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Krystal Beach Acapulco pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is available for MXN 250 per day.

What time is check-in at Krystal Beach Acapulco?

Check-in start time: 3:00 PM; Check-in end time: 11:30 AM.

What time is check-out at Krystal Beach Acapulco?

Check-out is at noon.

Are there all-inclusive benefits at Krystal Beach Acapulco?

Some rate plans available at this resort are all-inclusive.

Where is Krystal Beach Acapulco located?

Located in Costera Acapulco, this beachfront resort is in the entertainment district and within a 10-minute walk of Galerías Acapulco and Papagayo Beach. Condesa Beach and Parque Papagayo are also within 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Krystal Beach Acapulco Reviews

7.2

Good

7.8

Cleanliness

7.4

Amenities

7.6

Staff & service

7.0

Property conditions & facilities
Rating 10 - Excellent. 364 out of 1003 reviews
Rating 8 - Good. 197 out of 1003 reviews
Rating 6 - Okay. 175 out of 1003 reviews
Rating 4 - Poor. 134 out of 1003 reviews
Rating 2 - Terrible. 133 out of 1003 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was amazing. It's location is just perfect. It would have been better if I had a room facing the beach.
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent. Easy access to the beach and walkable to the mall.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Acapulco is and will always be the most beautiful place on earth if you’re looking for great food, great day time activities and amazing night time life!❤️
Stayed 5 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful time, people in Acapulco always the best when it comes to hospitality, specially the staff from this lovely hotel.
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice view and everything great
Stayed 1 night in Mar 2026
Verified review

4/10 Poor

Disliked: Staff & service, amenities
From the time we arrived the hotel staff seemed very unwilling to take make you feel welcome, front desk seems to be more interested in coworkers conversation and her cell phone rather than accommodating the guests arriving. Same attitude was expressed throughout the hotel. As far as the hotel location was great.
Stayed 1 night in Jun 2026
Verified review

6/10 Okay

Clean room
Stayed 3 nights in May 2026
Verified review

4/10 Poor

Liked: Cleanliness, staff & service
Disliked: Amenities
We paíd all inclusive! Room service not included. !!!!!!! Food was the same everyday except one day. Cevicheria… no agrumo found on any dish
Stayed 3 nights in Apr 2026
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Property conditions & facilities
A solid budget option. Nothing extra, no surprises, it delivers exactly what the price implies.
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente todo
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facility meet all expectations.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente
Stayed 2 nights in Apr 2026
Verified review

4/10 Poor

Liked: Cleanliness, staff & service
The room was very hot. They need better air conditioner on the entire building.
Stayed 4 nights in Jul 2026
Verified review

4/10 Poor

Disliked: Amenities, property conditions & facilities
Overpriced, Menu is simple and expensive. No gym available. No privacy at the beach , hustling is allowed and pressure you to buy
Stayed 2 nights in Jun 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The buffet was not really good. Don’t have variety Every day have chicken
Stayed 2 nights in May 2026
Verified review

6/10 Okay

Liked: Amenities
This is a very basic hotel with no frills. When I got to my room the bathroom didn’t even have towels and O had to call housekeeping for towels. Lots of noise from the traffic below and the buses constantly honking their horns.
Stayed 2 nights in May 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities
The water is cold, no hot water in my room
Stayed 2 nights in Jun 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities
The hotel needs better upgrades. Elevators where only working 2 out of 4 and long lines waiting
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
.
Stayed 1 night in Feb 2026
Verified review

2/10 Terrible

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Well, the room we had 928 on 9th floor. Air conditioner had a really strong smell of feces, so strong like sewer. We notified reception like 4 times. Person came to check but bad smell remains. So they were having some pipe problems so some were being changed but smell so bad. Finally they moved us to 1028 10th floor and once again issues came up, sink was clogged up and head shower 🚿 was missing, so when I turned on water splash all over.
Stayed 7 nights in Jun 2026
Verified review

2/10 Terrible

Disliked: Staff & service
Severe sewage problem. We had no water for a period of 11-8am and then the water was running gross black water. The front desk staff acted like it was no problem. My niece came to have lunch with me and the front desk guy wanted 510. Pesos to let her in. I said how much are you going to pay me for the dirty water in the bathroom?. RUDE!! Check out that day. The staff needs to be considerate of guests.!!
Stayed 3 nights in May 2026
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Amenities
I can’t get a Coca Cola before 11 AM
Stayed 7 nights in Mar 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They come in to my room went a was with my wife and don’t nicking my door bad experience I don’t comeback again very bad experience
Stayed 1 night in Mar 2026