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Krystal Beach Acapulco

3.0 star property
Sun-soaked days await at this beachside resort where guests relax on golden sands or poolside while treating themselves to well-deserved spa pampering

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Photo gallery for Krystal Beach Acapulco

Outdoor pool, sun loungers - Krystal Beach Acapulco (Acapulco)
Property video
Lobby - Krystal Beach Acapulco (Acapulco)
Front of property - Krystal Beach Acapulco (Acapulco)
On the beach, sun loungers, beach umbrellas, beach towels - Krystal Beach Acapulco (Acapulco)
Travelers soak up the sunshine at Krystal Beach Acapulco, a family-friendly resort in Costera Acapulco near Papagayo Beach. The property offers comfortable sun loungers, spa services like manicures and pedicures, and an outdoor pool with a waterslide for cooling off.

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Hot tub
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available

Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Room Standard with Mountain View

Down comforters, in-room safe, blackout drapes, iron/ironing board

Room Standard with Mountain View

8.0 out of 10
Very good
(1 review)
  • Mountain view
  • 30 sq m
  • Sleeps 2
  • Free WiFi

View all photos for Room Standard with Mountain View

Down comforters, in-room safe, blackout drapes, iron/ironing board

Room Standard with Mountain View

7.0 out of 10
Good
(2 reviews)
  • Mountain view
  • 30 sq m
  • Sleeps 4
  • Free WiFi

View all photos for Room Standard with Ocean View

Down comforters, in-room safe, blackout drapes, iron/ironing board

Room Standard with Ocean View

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 30 sq m
  • Sleeps 4
  • Free WiFi

View all photos for Standard Ocean View

Standard Ocean View | Down comforters, in-room safe, blackout drapes, iron/ironing board

Standard Ocean View

8.0 out of 10
Very good
(38 reviews)
  • Ocean view
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Mountain View

Down comforters, in-room safe, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Mountain View

8.4 out of 10
Very good
(18 reviews)
  • Mountain view
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room Standard with Ocean View

Down comforters, in-room safe, blackout drapes, iron/ironing board

Room Standard with Ocean View

  • Ocean view
  • 30 sq m
  • Sleeps 2
  • Free WiFi

View all photos for Standard Room,1 King Bed, Ocean View

Down comforters, in-room safe, blackout drapes, iron/ironing board

Standard Room,1 King Bed, Ocean View

7.6 out of 10
Good
(14 reviews)
  • Sea view
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Lunamielera Vista Mar

Lunamielera Vista Mar | Down comforters, in-room safe, blackout drapes, iron/ironing board

Lunamielera Vista Mar

  • Ocean view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Family Room, Mountain View

Family Room, Mountain View | Down comforters, in-room safe, blackout drapes, iron/ironing board

Family Room, Mountain View

  • Mountain view
  • 33 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds OR 1 Twin Sofa Bed
  • Free WiFi

View all photos for Suite King Mountain View

Suite King Mountain View | Down comforters, in-room safe, blackout drapes, iron/ironing board

Suite King Mountain View

  • Mountain view
  • 30 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite King Ocean View

Suite King Ocean View | Down comforters, in-room safe, blackout drapes, iron/ironing board

Suite King Ocean View

  • Ocean view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 2 Double Beds, Mountain View

Standard Room, 2 Double Beds, Mountain View | Down comforters, in-room safe, blackout drapes, iron/ironing board

Standard Room, 2 Double Beds, Mountain View

7.6 out of 10
Good
(34 reviews)
  • Mountain view
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

About the neighborhood

Located in Costera Acapulco, a neighborhood in Acapulco, Krystal Beach Acapulco is in the entertainment district and on the beach. Acapulco Historical Museum of Fort San Diego and Naval History Museum are cultural highlights, and some of the area's attractions include Casa de la Cultura and Botanical Gardens of Acapulco. Traveling with kids? Consider Barco Palao, or check out an event or a game at Acapulco Convention Center. Windsurfing and sailing offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails nearby. Visit our Acapulco travel guide
View more Resorts in Acapulco
Map
Ave Costera Miguel Aleman 163, Acapulco, GRO, 39670

What's nearby

  • papagayo rojo posado sobre una rama
    Parque Papagayo
    1 min walk - 0.1 miles
  • Wide view of Acapulco Bay from the sea taken with a drone
    Papagayo Beach
    3 min walk - 0.2 miles
  • Condesa Beach
    Condesa Beach
    10 min walk - 0.6 miles
  • Diana Cazadora al atardecer Ciudad de México
    Diana the Huntress
    19 min walk - 1.0 mile
  • Galerías Acapulco
    2 min walk - 0.1 miles

Getting around

  • General Juan N. Alvarez Intl. Airport (ACA)
    35 min drive

Restaurants

  • Vips
    2 min walk
  • Bocana Beach Papagayo
    3 min walk
  • Starbucks
    4 min walk
  • McDonald's
    4 min walk
  • La Union
    2 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (MXN 250 per day)

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: MXN 480 per person
  • 2 restaurants
  • A bar/lounge
  • A beach bar
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Aquamarina
  • Beach Bar
  • Cevichería
  • Lobby Bar

Things to do

  • Children's club
  • Children's pool
  • Hot tub
  • Outdoor pool
  • Playground
  • Waterslide

Family friendly

  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Grocery/convenience store
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • Pool loungers

Accessibility

  • No elevator

More

  • 1 building
  • 19 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 AM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 480 per person
  • Self parking fee: MXN 250 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators

Frequently asked questions

Does Krystal Beach Acapulco have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Krystal Beach Acapulco pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is available for MXN 250 per day.

What time is check-in at Krystal Beach Acapulco?

Check-in start time: 3:00 PM; Check-in end time: 11:30 AM.

What time is check-out at Krystal Beach Acapulco?

Check-out is at noon.

Are there all-inclusive benefits at Krystal Beach Acapulco?

Some rate plans available at this resort are all-inclusive.

Where is Krystal Beach Acapulco located?

Located in Costera Acapulco, this beachfront resort is in the entertainment district and within a 10-minute walk of Galerías Acapulco and Papagayo Beach. Condesa Beach and Parque Papagayo are also within 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Krystal Beach Acapulco Reviews

7.0

Good

7.6

Cleanliness

7.0

Amenities

7.2

Staff & service

6.8

Property conditions & facilities
Rating 10 - Excellent. 318 out of 1003 reviews
Rating 8 - Good. 213 out of 1003 reviews
Rating 6 - Okay. 188 out of 1003 reviews
Rating 4 - Poor. 139 out of 1003 reviews
Rating 2 - Terrible. 145 out of 1003 reviews

Reviews

Verified

6/10 Okay

Leonor

Clean room
Stayed 3 nights in May 2026
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice view and everything great
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Tirso

Liked: Cleanliness, amenities, property conditions & facilities
Exelent 👌 good choice 👏
Stayed 4 nights in Dec 2025
Verified

8/10 Good

Matthew

Liked: Cleanliness, staff & service, amenities
AC had a hard time cooling the room. Two elevators went out of service during our 3 day stay. Upgrading the elevators and HVAC systems would be beneficial to the hotel. Great staff!! Great views!! Direct beach access and convenient to access transportation or walk!!
Stayed 3 nights in Nov 2025
Verified

6/10 Okay

Muriel

Disliked: Property conditions & facilities
We like this hotel because of their friendly staff, the area and the swimming pools. But this hotel needs to remodel their rooms and fix their elevators. Elevators were a huge problem, long waits and saw so many people frustrated. Last time we were in this hotel was like 5 years ago and they had the same issues with the elevators but this time it was worst.
Stayed 1 night in Jan 2026
Verified

6/10 Okay

Rodrigo Alfonso

Liked: Cleanliness, staff & service
Room was clean and big. Pool chairs not enough for the amount of people. We were 2 adults and were given a room next to a family with very noisy kids. Room planing should be a little more thoughtful, maybe keep adults only on the top floors and families on the lower floors. A/C not cool enough. Very good location.
Stayed 2 nights in Nov 2025
Verified

2/10 Terrible

Miriam

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Old property and food is not good at all, expensive and very dissapointed. I won't stay there ever again. Staff was very friendly.
Stayed 2 nights in Jul 2025
Verified

4/10 Poor

Steve

Disliked: Cleanliness, property conditions & facilities, room comfort

Ok for a short stay

Well you have to consider that they just got through to hurricanes two years ago, one of the major problems is the elevators they have four elevators but only two work half of the time and they're not fast elevators very slow, the rooms are in good condition except the air conditioners cool the room at night comfortably but in during the day no you needed a fan, the beach access was good and the pools are good and the waiter and waitress staff was excellent.
Stayed 5 nights in Jul 2025
Verified

10/10 Excellent

Ivonne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente
Stayed 2 nights in Apr 2026
Verified

6/10 Okay

Jose Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The buffet was not really good. Don’t have variety Every day have chicken
Stayed 2 nights in May 2026
Verified

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, Great location.
Stayed 2 nights in Dec 2025
Verified

4/10 Poor

Joanne

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Breakfast was very good.
Stayed 12 nights in Dec 2025
Verified

6/10 Okay

Sabine

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
once we arrived, there was no water in the room, the towels were dirty, and when we asked the staff to give us new towels because ours were dirty, they said that they would not bring them up to us that we had to go down to the lobby and get them ourselves. Also, there was no chairs on the balconies to sit and there was no tissues.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Harry Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only problems are #1 , the a/c on the rooms are not adequate, I had to purchase a fan to make it bearable #2, the elevators, even though there are 4, many times one was out of service or there were so many guests that you wait for more than 10 minutes and still can't get on one, in 19 days I had to take the stairs to the tenth floor 5 times in sweltering heat, when you do get on one it stops on almost every floor and they are very hot inside. Other than that it was good
Stayed 19 nights in Apr 2026
Verified

4/10 Poor

Aurelio

Disliked: Staff & service, amenities
My room was without towels and the telephone wasn't working I told them but nobody whent to check the telephone line.
Stayed 2 nights in Apr 2026
Verified

6/10 Okay

Juan

Liked: Cleanliness, staff & service, amenities
The hotel needs better upgrades. Elevators where only working 2 out of 4 and long lines waiting
Stayed 4 nights in Feb 2026
Verified

6/10 Okay

Jaime F

Liked: Staff & service
Disliked: Amenities
I can’t get a Coca Cola before 11 AM
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

Jatziry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Feb 2026
Verified

2/10 Terrible

Jose e

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They come in to my room went a was with my wife and don’t nicking my door bad experience I don’t comeback again very bad experience
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Ageda

Liked: Cleanliness, amenities, property conditions & facilities
Everything was amazing, except on the weekend when more guests arrived, the elevators took more than 30 minutes to reach your floor due to their weight capacity.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Alejandro

Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 4 nights in Jan 2026
Verified

6/10 Okay

Harry

Some front desk staff and managers were a bit aloof, the air conditioning in the room was noisy and did not cool the room adequately, shower facility in the room is nice but extremely slippery
Stayed 7 nights in Jan 2026
Verified

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Acapulco is beautiful 💕❤️
Stayed 3 nights in Jul 2025
Verified

2/10 Terrible

Donald

Disliked: Property conditions & facilities
Elevators need to be replaced! No wall mirror in bathroom Very overpriced!! Needs total renovation
Stayed 15 nights in Jan 2026
Verified

4/10 Poor

israel Arturo

Liked: Cleanliness
Disliked: Property conditions & facilities
t
Stayed 3 nights in Dec 2025