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Capital O Hotel Los Caracoles, Acapulco

2.0 star property
Lush gardens create a peaceful atmosphere at this Acapulco retreat where guests can relax by the outdoor pool or enjoy the tranquil surroundings

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Photo gallery for Capital O Hotel Los Caracoles, Acapulco

A swimming pool with lounge chairs and an umbrella, surrounded by palm trees and greenery. - Capital O Hotel Los Caracoles, Acapulco (Acapulco)
A corridor with wicker furniture, a ceiling fan, and a television mounted on the wall. - Capital O Hotel Los Caracoles, Acapulco (Acapulco)
A hotel room with a large bed, a desk, a chair, a TV, and a window with curtains. - Capital O Hotel Los Caracoles, Acapulco (Acapulco)
A patio area with wicker furniture, including a sofa and chairs, and a glass-top table. - Capital O Hotel Los Caracoles, Acapulco (Acapulco)
A corridor with wicker furniture, potted plants, and a fire extinguisher on the wall. - Capital O Hotel Los Caracoles, Acapulco (Acapulco)
Just a short distance from Forum de Mundo Imperial, Capital O Hotel Los Caracoles offers a quiet escape in Acapulco. Travelers appreciate the beautiful garden setting, refreshing outdoor pool, WiFi in common areas, and a 24/7 front desk.

Reviews

7.6 out of 10
Good

Popular amenities

  • Air conditioning
  • Housekeeping
  • 24/7 front desk

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Room, 2 Double Beds

A hotel room with a bed, a nightstand, a lamp, and a chair.

Standard Room, 2 Double Beds

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room (Three beds)

A hotel room with two beds, a nightstand with a lamp, a dresser, and an air conditioning unit on the wall.

Standard Room (Three beds)

  • 1 bedroom
  • Sleeps 6
  • 3 Double Beds

View all photos for Standard Room

A hotel room with a bed, a chair, a nightstand with a lamp, and an air conditioning unit.

Standard Room

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Two Beds

A hotel room with a bed, a nightstand with a lamp, a dresser, and a window with curtains.

Standard Two Beds

  • 11 sq m
  • Sleeps 4
  • 2 Double Beds

DOUBLE TWO DOUBLE BEDS

  • Sleeps 4

View all photos for Standard

A hotel room with a bed, a chair, a lamp, and a window with curtains.

Standard

  • 12 sq m
  • Sleeps 2
  • 1 Double Bed

About the neighborhood

Located near the beach, Capital O Hotel Los Caracoles, Acapulco is in La Poza, a neighborhood in Acapulco. Travelers eager for a bit of culture can stop by Forum de Mundo Imperial, while those wishing to experience the area's natural beauty can explore Playa Revolcadero and Majahua Beach. Icacos Beach and Diana the Huntress are two other places to visit that come recommended. Visit our Acapulco travel guide
Map
1300 Blvrd de las Naciones La Poza, Acapulco, GRO, 39370

What's nearby

  • A silhouette of a statue of a figure with a bow and arrow in front of a sunset, with a bridge in the background.
    Diana the Huntress
    35 min drive - 23.9 miles
  • Boulevard de las Naciones
    1 min walk - 0.0 miles
  • La Isla Shopping Village
    12 min walk - 0.7 miles
  • Plaza Isla Diamante
    13 min walk - 0.7 miles
  • Forum de Mundo Imperial
    17 min walk - 0.9 miles

Getting around

  • General Juan N. Alvarez Intl. Airport (ACA)
    3 min drive

Restaurants

  • Los Tarascos
    4 min walk
  • La Finca
    1 min walk
  • La Casa De Los Abuelos Diamante
    14 min walk
  • Rino’s Casa Napoli
    15 min walk
  • Mexa
    6 min walk

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Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking includes off-street options

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool
  • Private pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden

Accessibility

  • No elevator

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Soap
  • Towels provided

Entertainment

  • 24-inch flat-screen TV with cable channels
  • Private pool

More

  • Air conditioning
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

This property does not have elevators

Frequently asked questions

Does Capital O Hotel Los Caracoles, Acapulco have a pool?

Yes, this property has an outdoor pool.

Is Capital O Hotel Los Caracoles, Acapulco pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Capital O Hotel Los Caracoles, Acapulco?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Capital O Hotel Los Caracoles, Acapulco?

Check-out is at noon.

Where is Capital O Hotel Los Caracoles, Acapulco located?

Located in La Poza, this hotel is 0.8 mi (1.4 km) from Forum de Mundo Imperial and within 6 mi (10 km) of Playa Revolcadero and Majahua Beach. Icacos Beach and Diana the Huntress are also within 12 mi (20 km).

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Reviews

Capital O Hotel Los Caracoles, Acapulco Reviews

7.6

Good

7.6

Cleanliness

6.8

Amenities

7.8

Staff & service

7.2

Property conditions & facilities
Rating 10 - Excellent. 50 out of 137 reviews
Rating 8 - Good. 39 out of 137 reviews
Rating 6 - Okay. 23 out of 137 reviews
Rating 4 - Poor. 11 out of 137 reviews
Rating 2 - Terrible. 14 out of 137 reviews

Reviews

Verified review

8/10 Good

David

Liked: Cleanliness, property conditions & facilities
The staff is very courteous and friendly. Clean room and nice small pool.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
cold and hot water, comfortable beds (colchones), air conditioning, tv.
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Meagan

Liked: Amenities
Great stay! Super clean and cold AC
Stayed 1 night in May 2025
Verified review

8/10 Good

Ever

Liked: Cleanliness, staff & service, property conditions & facilities
4 star hotel
Stayed 1 night in Jul 2025
Verified review

8/10 Good

Arturo

Liked: Cleanliness, staff & service
Staff was great.
Stayed 5 nights in Oct 2024
Verified review

2/10 Terrible

Holga

Disliked: Staff & service, amenities, property conditions & facilities
I won't recommend this place at all, its close to the airport and restaurants but the rooms are horrible, towels looked like cleaning rags, door knob loose, didn't feel safe just locking the knob. Beds very uncomfortable. Definitely not a place to return. Can't even see the hotel sign because didn't have lights..
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Giovanni

Liked: Cleanliness, staff & service, property conditions & facilities
Good service and good prices
Stayed 2 nights in Jul 2024
Verified review

4/10 Poor

Juanita

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
They had bed bugs
Stayed 2 nights in Jun 2025
Verified review

8/10 Good

Harvey

Liked: Cleanliness, staff & service
Desk girls
Stayed 13 nights in Feb 2025
Verified review

2/10 Terrible

FREDDY

Disliked: Amenities, property conditions & facilities
Bathrooms we leak no hot water no towers and the whole room is a mess the AC is not working not recommend it
Stayed 1 night in Aug 2022
Verified review

6/10 Okay

Eder

Liked: Cleanliness, staff & service, property conditions & facilities
El precio lo mejor y el wifi solo había en la recepción pero de ahí todo recomendable
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Eli

Liked: Cleanliness, staff & service
Disliked: Amenities
En general estuvo bien, aunque instalaciones demasiado viejas, necesita una mejora
Stayed 3 nights in Jun 2026
Verified review

2/10 Terrible

Ignacio

Disliked: Cleanliness, amenities, property conditions & facilities
Baño apestoso. Camas incomodas. Olores fetidos de los colchones con resortes de fuera, sabanas percudidas. El olor en recepcion es fetido por el pescado/mariscos de la cocina que esta a un lado.
Stayed 5 nights in Apr 2026
Verified review

8/10 Good

Vanessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien con la habitación y el personal, la habitación limpia, el personal amable, lo único que no me agradó mucho fue que en una de las camas uno de los días de nuestra estancia nos pusieron una sábana que ya se veía muy vieja y desgastada. De ahí en fuera todo muy bien, disfrutamos de nuestra estancia y volveríamos al hotel.
Stayed 5 nights in Apr 2026
Verified review

6/10 Okay

Angel Ernesto

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
El trato es normal pero las habitaciones son sucias y las sábanas tenían manchas que se veían muy desagradables.
Stayed 3 nights in Apr 2026
Verified review

2/10 Terrible

MARCO J

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No me dieron las habitaciones
Stayed 6 nights in Mar 2026
Verified review

2/10 Terrible

Alain

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Je me suis presente et je n'ai meme pas couche , j'ai quitte pour aller m'heberger dans un autre hotel ,, car odeur nauseabond de puanteur de poisson , c'est normal l'hotel c'est une poissonnerie au rez de chausse d'ou est situe la reception et l'entree pour la piscine ,la piscine avec ses belles photos , voyez mes photos et vous comprendrez . La porte des chambres muni d'une simple poignee des annees 50 avec bouton poussoir comme barrure . Ah oui si comme moi vos valises sont pesantes , pas d'acenseur et les chambres sont aux niveau superieur , la mienne que l'ont ma offert etait aux 4'iemme etage et n'insistez pas pour changer ( pas possible ) de plus oublie l'aide d'un valet pour vous aider , douche de camping mieux que leur douches . Je ne penses qu'expedia devrait aviser que ce genre d'hotel ne s'adresse pas aux touristes normal , c' est plutot un gite ( pas un hotel c'est certain que non ) pour trabailleurs Mexicain sans vouloir les denigrer. Je suis allez a one hotel pres de l'aeroport , pas impeccable , par contre vraiment superieur .
Stayed 3 nights in Mar 2026
Verified review

6/10 Okay

Rosaura

Disliked: Staff & service
El personal del Hotel no es nada amable
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Jorge A

Liked: Cleanliness, property conditions & facilities
Todo bien solo el Estacionamento muy pequeño y el personal no ayuda mucho
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Laritza

Liked: Cleanliness, amenities, property conditions & facilities
Habitación limpia, atención amable, excelente relación costo - calidad. Céntrica y comunicada en zona Diamante, seguridad, acceso las 24 horas.
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Ericka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel muy bien en general, limpio, bien las instalaciones, no utilizamos la alberca pero se veía limpia, estaría bien que pusieran camastros mesas y sobrillas. Solo como sugerecia que la recepcionista tenga una actitud amable.
Stayed 2 nights in Dec 2025
Verified review

6/10 Okay

Thibault

Liked: Staff & service, amenities
Chambre propre personnel accueillant rien a dire pour ce prix la un hotel a acapulco cest rare, juste la clim qui fonctionne tres bien lais qui fuit tien de grave
Stayed 7 nights in Dec 2025
Verified review

10/10 Excellent

Jesús Isael

Liked: Cleanliness, amenities, property conditions & facilities
si estaba inpecable
Stayed 1 night in Nov 2025
Verified review

6/10 Okay

Consuelo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien, solo el servicio de toallas está pésimo muy rotas y con hoyos,además me faltaron unas toallas y me dijeron que si quería más era un costo de $50 00 pesos por cada extra
Stayed 3 nights in Aug 2025
Verified review

8/10 Good

OSCAR

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Algo viejo
Stayed 1 night in Jul 2025