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Private beach, beach cabanas
3 outdoor pools, pool umbrellas
3 outdoor pools, pool umbrellas
3 outdoor pools, pool umbrellas

Guest reviews

4.0/5 Very Good
1,003 reviews
Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air Conditioning
  • Spa
  • Restaurant
  • Gym

Map

Explore the area

Popular LocationCondesa Beach1 min walk
Popular LocationDiana the Huntress2 min walk
Popular LocationGran Plaza Shopping Mall13 min walk
AirportAcapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)34 min drive

Choose dates to view prices

Book online or call:

1-800-675-4318
  • Superior Ocean View

    4.1/5 guest room rating

    Room amenities

    • 355 sq ft
    • Ocean view
    • Sleeps 4
    • 2 Double Beds OR 1 King Bed
    More detailsSuperior Ocean View
  • Privilege Club Ocean Ste

    4/5 guest room rating

    Room amenities

    • 382 sq ft
    • Ocean view
    • Sleeps 4
    • 2 Double Beds OR 1 King Bed
    More detailsPrivilege Club Ocean Ste
  • Krazy Acapulco Saving

    4.2/5 guest room rating

    Room amenities

    • 355 sq ft
    • Ocean view
    • Sleeps 4
    • 2 Double Beds OR 1 Twin Bed
    More detailsKrazy Acapulco Saving
  • Estudio

    4.4/5 guest room rating

    Room amenities

    • 355 sq ft
    • Ocean view
    • Sleeps 4
    • 2 Double Beds
    More detailsEstudio
  • Studio

    4.2/5 guest room rating

    Room amenities

    • 355 sq ft
    • Ocean view
    • Sleeps 2
    • 1 Queen Bed
    More detailsStudio

About this area

Acapulco

Located in Acapulco, Hotel Emporio Acapulco is in the business district and on a private beach. Diana the Huntress and Zocalo are notable landmarks, and the area's natural beauty can be seen at Condesa Beach and Icacos Beach. Traveling with kids? Consider El Rollo Acapulco and Barco Palao. With snorkeling, water skiing, and parasailing nearby, you'll find plenty of adventures in the water.

Map
Popular Location

What's nearby

  • Condesa Beach - 1 min walk
  • Diana the Huntress - 2 min walk
  • Gran Plaza Shopping Mall - 13 min walk
  • Papagayo Beach - 18 min walk
  • Parque Papagayo - 13 min drive

Getting around

  • General Juan N. Alvarez Intl. Airport (ACA) - 34 min drive

Restaurants

  • Venue 1 – Serves breakfast, lunch, and dinner.

About this property

Hotel Emporio Acapulco

Hotel with private beach, full-service spa
Catch some rays on Hotel Emporio Acapulco's private beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the hotel's 2 restaurants. All 422 rooms offer free WiFi and free wired Internet, plus balconies and plasma TVs with cable channels. Guests will also find 24-hour room service, premium bedding, and coffee makers.
Hotel Emporio Acapulco offers 422 accommodations with safes and complimentary bottled water. Rooms open to balconies. Beds feature premium bedding. Plasma televisions come with cable channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Acapulco hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, a spa tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Oriental Spa has massage/treatment rooms. Services include facials and body treatments. The spa is equipped with a sauna and a spa tub.

Cleaning and safety practices

Enhanced cleanliness measures

High-touch surfaces are cleaned and disinfected
Disinfectant is used to clean the property

Social distancing

Social distancing measures in place
Guest rooms kept vacant for 24 hours between stays
Protective shields in place at main contact areas
Contactless check-out

Safety measures

Hand sanitizer provided
Temperature checks given to staff
Personal protective equipment worn by staff
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Self parking: MXN 110 per night
  • Valet parking: MXN 110 per night
  • 24-hour drop-off airport shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–noon: MXN 259-300 per person
  • 2 restaurants
  • 1 swim-up bar, 1 poolside bar and 1 bar
  • 24-hour room service

Things to do

  • 3 outdoor pools
  • Children's pool
  • Fitness center
  • Full-service spa
  • Sauna
  • Shopping
  • Spa tub

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Dry cleaning service
  • Laundry facilities

Conveniences

  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • 24-hour business center
  • 1 meeting room
  • Computer station
  • Conference space

Outdoors

  • Beach cabanas (surcharge)
  • Garden
  • Pool umbrellas
  • Private beachfront location
  • Terrace

Spa

  • Body treatments
  • Facials
  • Massages
  • Massage/treatment rooms
  • Sauna
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Blackout drapes/curtains
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/tub combination
  • Towels

Entertainment

  • Cable channels
  • Pay movies
  • Plasma TV

Food and drink

  • Coffee/tea maker
  • Free bottled water

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in from 3:00 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival
24-hour airport shuttle service is available
Fees may apply; contact the property in advance to get details

Renovations and closures

This property is closed until further notice.
The following facilities will be closed from July 01 2020 to July 17 2020 (dates subject to change):
  • Spa

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

American ExpressMastercardVisa

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between MXN 259 and MXN 300 per person (approximately)
  • Airport shuttle fee: MXN 380 per vehicle (maximum occupancy 4)
  • Self parking fee: MXN 110 per night
  • Valet parking fee: MXN 110 per night
  • Late check-out fee: MXN 833 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.
  • Contactless check-out is available.
  • Each guestroom is kept vacant for a minimum of 24 hours between bookings.

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Acapulco Emporio
Acapulco Emporio Hotel
Acapulco Hotel Emporio
Emporio Acapulco
Emporio Acapulco Hotel
Emporio Hotel
Emporio Hotel Acapulco
Hotel Acapulco Emporio
Hotel Emporio
Hotel Emporio Acapulco
Hotel Emporio Acapulco Hotel
Hotel Emporio Acapulco Acapulco
Hotel Emporio Acapulco Hotel Acapulco

Frequently asked questions

Does this hotel have a pool?
Yes, this property has 3 outdoor pools and a children's pool.
Is this hotel pet-friendly?
No, pets are not allowed at this property.
How much is parking at this property?
Self parking is available for MXN 110 per night. Valet parking is available for MXN 110 per night.
What time is check-in at Hotel Emporio Acapulco?
Check-in is from 3:00 PM–midnight.
What time is check-out at Hotel Emporio Acapulco?
Check-out is at noon. Late check-out is available for MXN 833 (subject to availability).
Does this property provide a shuttle to the airport?
Yes, there's a shuttle from the hotel to the airport. A fee of MXN 380 per vehicle applies.
Where is this property located?
Located in Costera Acapulco, this beachfront hotel is in the entertainment district, just steps from Playa El Morro, Condesa Beach, and Diana the Huntress. Gran Plaza Shopping Mall and Icacos Beach are also within 15 minutes.

Guest reviews

Overall score and ratings for Hotel Emporio Acapulco

4.0
Very Good
5 - Excellent
404
4 - Good
366
3 - Okay
127
2 - Mediocre
65
1 - Poor
41
4.2
Cleanliness
4.1
Service and Staff
3.8
Amenities
4.0
Property condition

4/5 Good

    This traveler didn’t leave comments with their review
    Stayed 3 nights in Mar 2020

    4/5 Good

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    I think a little more cleanliness around the poos and grounds as well as beach would be in order.

    Stayed 16 nights in Feb 2020

    1/5

    • Liked: Cleanliness, staff & service
    • Disliked: Amenities, property conditions & facilities

    Not sure where to start First room: A/C did not work, it was 80 deg inside the room and the humidity really high Second room: we asked for a different room and they gave us another one, A/C was working good but the water coming out of the sink faucet smelled like sewer water, it made you sick because it left that smell in the sink, we complained about it and nothing was done so we asked to be moved to another room Third room, no water smell but the A/C did not work, we asked to be check and the cleaning lady asked to be check, some body cane and said it was set up wrong, he touched some buttons and said, in 20 minutes you see the difference, 20 hours went by and the room still 85’deg, we complained again and nobody came, we gave up and put up with a room that it was hard to sleep because we were sweating a lot, not sure how this can be one of the best hotels there, since other people had the same problems, we saw them asking for another room and when I asked people if the A/C was working in their room, a lot of them said no People in the front desk were very nice.

    Stayed 4 nights in Mar 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, room comfort

    The hotel needs to keep hotel maintained. Adult pool was dirty not cleaned properly. Lots of sand in bottom. Tiles around pool coated with oil. We were there a month and the area surrounding pool(concrete) was not cleaned once!

    Stayed 26 nights in Feb 2020

    2/5

    • Liked: Cleanliness
    • Disliked: Staff & service, amenities, property conditions & facilities

    Property ain't cheap and amenities at the room and furniture are old... I think they should invest in remodelation overall.. Staff was not friendly and was not advised of things such as returning the beach towel card at the end. In most hotels i have stayed i don't even return the room keys and here they were making a big deal for it even wanted me to charge me for the towels because if i didnt have the beach towel card was because i didnt return them... Would not stay here again

    Stayed 3 nights in Mar 2020