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Hotel Emporio Acapulco

3.5 star property
Travelers can lounge by the infinity pool with a cool drink, indulge in rejuvenating spa treatments, and savor excellent cuisine at two distinct restaurants

Choose dates to view prices

Photo gallery for Hotel Emporio Acapulco

Children's play area - outdoor - Hotel Emporio Acapulco (Acapulco)
Outdoor wedding area - Hotel Emporio Acapulco (Acapulco)
Reception - Hotel Emporio Acapulco (Acapulco)
Property entrance - Hotel Emporio Acapulco (Acapulco)
Beach/ocean view - Hotel Emporio Acapulco (Acapulco)
Hotel Emporio Acapulco offers a private beach for sunbathing and a swim-up bar for cooling off. Enjoy delicious meals at two on-site restaurants, convenient shopping, and WiFi just steps away. The staff is consistently praised for their attentive service.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Restaurant
  • Air conditioning
  • Gym

Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for Room Standard with Sea View

In-room safe, desk, blackout drapes, iron/ironing board

Room Standard with Sea View

  • Sea view
  • 30 sq m
  • Sleeps 2

View all photos for Room Deluxe with Sea View

In-room safe, desk, blackout drapes, iron/ironing board

Room Deluxe with Sea View

  • Sea view
  • 35 sq m
  • Sleeps 3

View all photos for Room Standard with Sea View

In-room safe, desk, blackout drapes, iron/ironing board

Room Standard with Sea View

  • Sea view
  • 30 sq m
  • Sleeps 4

View all photos for Suite Privilege Club King Ocean View

View from room

Suite Privilege Club King Ocean View

8.8 out of 10
Excellent
(15 reviews)
  • Ocean view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room Superior with Sea View

In-room safe, desk, blackout drapes, iron/ironing board

Room Superior with Sea View

  • Sea view
  • 30 sq m
  • Sleeps 4

View all photos for Superior Double Ocean View

In-room safe, desk, blackout drapes, iron/ironing board

Superior Double Ocean View

8.0 out of 10
Very good
(108 reviews)
  • Ocean view
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Privilege Club Doble Ocean View

In-room safe, desk, blackout drapes, iron/ironing board

Suite Privilege Club Doble Ocean View

9.0 out of 10
Wonderful
(6 reviews)
  • Ocean view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior King Ocean View

View from room

Superior King Ocean View

8.4 out of 10
Very good
(15 reviews)
  • Ocean view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite 2 Double Beds Ocean View

Junior Suite 2 Double Beds Ocean View | In-room safe, desk, blackout drapes, iron/ironing board

Junior Suite 2 Double Beds Ocean View

10.0 out of 10
Exceptional
(3 reviews)
  • Ocean view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Double Ocean View

In-room safe, desk, blackout drapes, iron/ironing board

Standard Double Ocean View

8.0 out of 10
Very good
(20 reviews)
  • Ocean view
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard King Ocean View

View from room

Standard King Ocean View

9.2 out of 10
Wonderful
(9 reviews)
  • Ocean view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room Deluxe with Sea View

In-room safe, desk, blackout drapes, iron/ironing board

Room Deluxe with Sea View

  • Sea view
  • 35 sq m
  • Sleeps 4

View all photos for Suite Junior with Sea View

In-room safe, desk, blackout drapes, iron/ironing board

Suite Junior with Sea View

  • Sea view
  • 30 sq m
  • Sleeps 4

View all photos for Double Room Standard with Sea View

In-room safe, desk, blackout drapes, iron/ironing board

Double Room Standard with Sea View

  • Sea view
  • 30 sq m
  • Sleeps 4

View all photos for Superior Queen with ocean view

In-room safe, desk, blackout drapes, iron/ironing board

Superior Queen with ocean view

8.2 out of 10
Very good
(56 reviews)
  • Ocean view
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

About the neighborhood

Located in Costera Acapulco, a neighborhood in Acapulco, Hotel Emporio Acapulco is in the entertainment district and on a private beach. The area's natural beauty can be seen at Papagayo Beach and El Veladero National Park, while Naval History Museum and Acapulco Historical Museum of Fort San Diego are cultural highlights. Traveling with kids? Consider Casa de la Cultura and Botanical Gardens of Acapulco. Looking to get your feet wet? Jet skiing, snorkeling and water skiing adventures can be found near the property. Visit our Acapulco travel guide
Map
Av. Costera Miguel Aleman 121, Fracc. Magallanes, Acapulco, GRO, 39670

What's nearby

  • Diana Cazadora al atardecer Ciudad de México
    Diana the Huntress
    1 min walk - 0.0 miles
  • Condesa Beach
    Condesa Beach
    2 min walk - 0.1 miles
  • Wide view of Acapulco Bay from the sea taken with a drone
    Papagayo Beach
    5 min drive - 1.4 miles
  • Diana Galleries Mall
    2 min walk - 0.1 miles
  • Playa El Morro
    2 min walk - 0.1 miles

Getting around

  • General Juan N. Alvarez Intl. Airport (ACA)
    29 min drive

Restaurants

  • La Casa de los Abuelos Galerias Diana
    3 min walk
  • Café Al mar
    2 min walk
  • Fisher's Acapulco
    2 min walk
  • Restaurant Hotel Emporio
    1 min walk
  • Texas Ribs®
    1 min walk

About this property

Hotel Emporio Acapulco

Family-friendly hotel near Papagayo Beach
Consider a stay at Hotel Emporio Acapulco and take advantage of a swim-up bar, a poolside bar, and a terrace. This hotel is a great place to bask in the sun with a private beach and beach cabanas. Treat yourself to some rest and relaxation at Oriental Spa, the onsite spa. Be sure to enjoy breakfast, lunch, and dinner at the two on-site restaurants. In-room WiFi (surcharge), with speed of 25+ Mbps, is available to all guests, along with shopping on site and a garden.
Other perks at this hotel include:
  • 3 outdoor pools and a children's pool, along with a swim-up bar
  • Buffet breakfast (surcharge), valet parking (surcharge), and airport drop-off service (surcharge)
  • An infinity pool, babysitting (surcharge), and a front-desk safe
  • A porter/bellhop, concierge services, and tour/ticket assistance
  • Guest reviews give top marks for the helpful staff
Room features
All 422 rooms include comforts such as 24-hour room service and air conditioning, as well as thoughtful touches like safes and WiFi. Guest reviews highly rate the clean rooms at the property.
Other conveniences in all rooms include:
  • Bathrooms with shower/tub combinations and free toiletries
  • 42-inch HDTVs with cable channels
  • Balconies, coffee/tea makers, and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: WiFi (MXN 250 per night)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: WiFi (MXN 250 per night); wired internet (surcharge)

Parking and transportation

  • 24-hour airport drop-off shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Self parking on site (MXN 220 per night)
  • Valet parking on site (MXN 220 per night)

Food and drink

  • Daily buffet breakfast available 8:00 AM to 12:30 PM for a fee: MXN 340 to 355 for adults and MXN 165 to 180 for children
  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Children's club
  • Children's pool
  • Full-service spa
  • Gym
  • Infinity pool
  • Playground
  • Shopping

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference space
  • Meeting room

Outdoors

  • Beach cabanas (surcharge)
  • Garden
  • On a private beach
  • Terrace

Full-service spa

  • Spa open daily

Accessibility

  • No elevator

More

  • 11 floors
  • 2 buildings
  • Banquet hall
  • Built in 1952
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch HDTV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: MXN 833

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 11 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 340 to 355 for adults, and MXN 165 to 180 for children
  • Fee for in-room wireless internet: MXN 250 per night (rates may vary)
  • Fee for wireless internet in public areas: MXN 250 per night (rates may vary)
  • Fee for wired internet in public areas: MXN 250 per night (rates may vary)
  • Airport shuttle fee: MXN 380 per vehicle (maximum occupancy 4)
  • Self parking fee: MXN 220 per night
  • Valet parking fee: MXN 220 per night
  • Late check-out fee: MXN 833 (subject to availability)
  • Pool fee: MXN 500 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
The optional pool fee listed is applied per person, per entrance for access to the Infinity pool area, and can be redeemed towards food and beverage.

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Does Hotel Emporio Acapulco have a pool?

Yes, this property has 3 outdoor pools and a children's pool. Pool types include infinity pools.

Is Hotel Emporio Acapulco pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is available for MXN 220 per night. Valet parking is available for MXN 220 per night.

What time is check-in at Hotel Emporio Acapulco?

Check-in start time: 3:00 PM; Check-in end time: midnight.

What time is check-out at Hotel Emporio Acapulco?

Check-out is at noon. Late check-out is available for MXN 833 (subject to availability).

Does Hotel Emporio Acapulco provide a shuttle to the airport?

Yes, there's a shuttle from the hotel to the airport. A fee of MXN 380 per vehicle applies.

Where is Hotel Emporio Acapulco located?

Located in Costera Acapulco, this beachfront hotel is in the entertainment district and within 1 mi (2 km) of Playa El Morro and Papagayo Beach. Condesa Beach and Diana the Huntress are just steps away.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Emporio Acapulco Reviews

8.4

Very Good

8.8

Cleanliness

8.6

Amenities

8.8

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 953 out of 1722 reviews
Rating 8 - Good. 399 out of 1722 reviews
Rating 6 - Okay. 195 out of 1722 reviews
Rating 4 - Poor. 81 out of 1722 reviews
Rating 2 - Terrible. 94 out of 1722 reviews

Reviews

Verified

10/10 Excellent

Alvaro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was great , staff so kind and helpful.beach view is awesome.
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Yesenia

Perfect hotel location. Access to beach from hotel with exclusive villas to rent.
Stayed 9 nights in Mar 2026
Verified

10/10 Excellent

Alejandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property! Close to restaurant and market place.
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Rosamaria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love that they have an adult pool area only
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Domenico

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place ,I like the buffet but if your trying to save a bit of money go across the street as soon as you walk into the mall on the right side there is restaurant that sells breakfast lunch and dinner , also the Italian restaurant next to it is amazing , I recommend the lasagna or the seafood pasta
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Elauterio

Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless, wonderful staff. Can’t wait to stay again.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was Beautiful (Floor 11), Staff was very kind. Beautiful place. Amazing View.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Ana

Liked: Cleanliness, amenities, property conditions & facilities
Loved my stay in Emporio!! Check in was great, the room was clean and spacious, breathtaking views, but the best part is all it’s employees, especially Zacarías, great service in the restaurant at breakfast!!!
Balcón
Vista del cuarto
Área infantil en alberca
Entretenimiento en albercas
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Leo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes we were on the top floor with an amazing view of the ocean
Stayed 1 night in Mar 2026
Verified

8/10 Good

Fabian

Liked: Cleanliness, staff & service, amenities
extremely friendly staff...location and view were great!...wouldve given 5 stars but valet parking only and traffic around the area sucks!!
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Armando

Liked: Cleanliness, amenities, property conditions & facilities
Rooms need some upgrades. Overall, great location and amazing view.
Stayed 1 night in Dec 2025
Verified

8/10 Good

Patricia

Liked: Cleanliness, property conditions & facilities
Overall, this is a very nice hotel with great amenities. The breakfast buffet had excellent options, and the pools were fantastic—we really enjoyed them. The hotel was very clean and worked well for traveling with a partner or children. The only downside was that the power kept going out during both the day and night, which was inconvenient. Aside from that issue, it was a comfortable and enjoyable stay.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Diane

Liked: Cleanliness, amenities, property conditions & facilities
Very pleasant stay. Friendly staff, very accommodating, clean and recently updated rooms. Very nice designs and everything working well. Great price for what we got. There is construction in the building as they are still renovating rooms but it did not bother us when sleeping. View is amazing!
Stayed 2 nights in Jan 2026
Verified

8/10 Good

Soraya

Liked: Property conditions & facilities
Staff very helpful and cleanliness not so good
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Luis Antonio Tamez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 3 nights in Nov 2025
Verified

6/10 Okay

Genesis

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The views and room were stunning! However the valet and hotel staff were rather rude. My fiance doesn't speak Spanish, but I do, and some staff members would get upset when I'd ask them to repeat themselves. It just made things a little awkward.
Stayed 4 nights in Jan 2026
Verified

8/10 Good

Karen Lee

Liked: Cleanliness, amenities, property conditions & facilities
It would have been better if it was offering services in English as well as spanish. We struggled to understand things.the toilet issues and hot water issues were resilved wirhin a few hours of the issue. Staff were friendly and room was beautiful. Public beach and if you wantef a chair and umbrella you had to pay extra
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

Kenia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities
The Whole stay was very Good.
Stayed 1 night in Jan 2026
Verified

2/10 Terrible

Oscar

Disliked: Cleanliness, amenities, property conditions & facilities
The hotel was okay for what I paid. The lobby bar was boarding.
Stayed 7 nights in Apr 2026
Verified

10/10 Excellent

Inez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was clean
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Elsa

Liked: Cleanliness, property conditions & facilities
Todo excelente
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

EVA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Gina Lucille

Everything was awesome
Stayed 6 nights in Jan 2026
Verified

10/10 Excellent

Marco Polo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 2 nights in Dec 2025