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Hotel Emporio Acapulco

3.5 star property
Family-friendly beachfront location with 3 outdoor pools

Choose dates to view prices

Photo gallery for Hotel Emporio Acapulco

Children's play area - outdoor
Outdoor wedding area
1 bedroom, in-room safe, desk, blackout drapes
Bar (on property)
Private beach, beach cabanas
Hotel Emporio Acapulco offers a private beach for sunbathing and a swim-up bar for cooling off. Enjoy delicious meals at two on-site restaurants, convenient shopping, and WiFi just steps away. The staff is consistently praised for their attentive service.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa
  • Bar
  • Pool
  • Parking available
Beach

On the beach

This hotel has a private beach. Take advantage of the beach cabanas at the sandy beach. Popular nearby activities worth checking out include snorkeling and jet skiing.

Beach/ocean view
Outdoor banquet area
What guests liked about the beach

The beach view from rooms was beautiful and easily accessible with a lush outdoor pool area.

Room options

Available filters for rooms
Showing 17 of 17 rooms

View all photos for Superior Queen with ocean view

1 bedroom, in-room safe, desk, blackout drapes

Superior Queen with ocean view

8.0 out of 10
Very good
(47 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
HDTV
Blackout drapes/curtains
Separate bedroom
Shower/tub combination
Private bathroom
  • 33 sq m
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite 2 Double Beds Ocean View

Junior Suite 2 Double Beds Ocean View | 1 bedroom, in-room safe, desk, blackout drapes

Junior Suite 2 Double Beds Ocean View

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
HDTV
Blackout drapes/curtains
Separate bedroom
Shower/tub combination
Private bathroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard King Ocean View

View from room

Standard King Ocean View

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
HDTV
Blackout drapes/curtains
Separate bedroom
Shower/tub combination
Private bathroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite Privilege Club King Ocean View

View from room

Suite Privilege Club King Ocean View

8.6 out of 10
Excellent
(14 reviews)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
HDTV
Fan
Blackout drapes/curtains
Separate bedroom
  • 35 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite Privilege Club Doble Ocean View

1 bedroom, in-room safe, desk, blackout drapes

Suite Privilege Club Doble Ocean View

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
HDTV
Blackout drapes/curtains
Separate bedroom
Shower/tub combination
Private bathroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior King Ocean View

View from room

Superior King Ocean View

8.4 out of 10
Very good
(12 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
HDTV
Blackout drapes/curtains
Separate bedroom
Shower/tub combination
Private bathroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Double Ocean View

1 bedroom, in-room safe, desk, blackout drapes

Standard Double Ocean View

8.0 out of 10
Very good
(12 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
HDTV
Blackout drapes/curtains
Separate bedroom
Shower/tub combination
Private bathroom
  • 33 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Double Ocean View

1 bedroom, in-room safe, desk, blackout drapes

Superior Double Ocean View

7.8 out of 10
Good
(88 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
HDTV
Blackout drapes/curtains
Separate bedroom
Shower/tub combination
Private bathroom
  • 33 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard with Sea View

1 bedroom, in-room safe, desk, blackout drapes

Room Standard with Sea View

  • 30 sq m
  • Sea view
  • Sleeps 2

View all photos for Room Standard with Sea View

1 bedroom, in-room safe, desk, blackout drapes

Room Standard with Sea View

  • 30 sq m
  • Sea view
  • Sleeps 4

View all photos for Room Superior with Sea View

1 bedroom, in-room safe, desk, blackout drapes

Room Superior with Sea View

  • 30 sq m
  • Sea view
  • Sleeps 4

View all photos for Room Deluxe with Sea View

1 bedroom, in-room safe, desk, blackout drapes

Room Deluxe with Sea View

  • 35 sq m
  • Sea view
  • Sleeps 3

View all photos for Room Deluxe with Sea View

1 bedroom, in-room safe, desk, blackout drapes

Room Deluxe with Sea View

  • 35 sq m
  • Sea view
  • Sleeps 4

View all photos for Room Superior with Sea View

1 bedroom, in-room safe, desk, blackout drapes

Room Superior with Sea View

  • 30 sq m
  • Sea view
  • Sleeps 3

Room Standard with Sea View

  • 30 sq m
  • Sea view
  • Sleeps 3

View all photos for Suite Junior with Sea View

1 bedroom, in-room safe, desk, blackout drapes

Suite Junior with Sea View

  • 30 sq m
  • Sea view
  • Sleeps 4

View all photos for Double Room Standard with Sea View

1 bedroom, in-room safe, desk, blackout drapes

Double Room Standard with Sea View

  • 30 sq m
  • Sea view
  • Sleeps 4

About the neighborhood

Map
Av. Costera Miguel Aleman 121, Fracc. Magallanes, Acapulco, GRO, 39670

What's nearby

  • Diana the Huntress - 1 min walk - 0.0 miles
  • Condesa Beach - 2 min walk - 0.1 miles
  • Parque Papagayo - 19 min walk - 1.0 mile
  • Icacos Beach - 2 min drive - 1.2 miles
  • Papagayo Beach - 3 min drive - 1.7 miles

Getting around

  • General Juan N. Alvarez Intl. Airport (ACA) - 29 min drive

Restaurants

  • ‪Fisher's Acapulco - ‬2 min walk
  • ‪London English Pub - ‬2 min walk
  • ‪Vips - ‬2 min walk
  • ‪Napoli Cocina Italiana - ‬1 min walk
  • ‪Tacosteño - ‬2 min walk

About this property

Hotel Emporio Acapulco

Family-friendly hotel near Papagayo Beach
Consider a stay at Hotel Emporio Acapulco and take advantage of a swim-up bar, a poolside bar, and a terrace. This hotel is a great place to bask in the sun with a private beach and beach cabanas. Treat yourself to some rest and relaxation at Oriental Spa, the onsite spa. Be sure to enjoy breakfast, lunch, and dinner at the two on-site restaurants. In-room WiFi (surcharge), with speed of 25+ Mbps, is available to all guests, along with shopping on site and a garden.
Other perks at this hotel include:
  • 3 outdoor pools and a children's pool, along with a swim-up bar
  • Buffet breakfast (surcharge), valet parking (surcharge), and airport drop-off service (surcharge)
  • An infinity pool, babysitting (surcharge), and wedding services
  • A banquet hall, concierge services, and ATM/banking services
  • Guest reviews give top marks for the helpful staff
Room features
All 422 rooms include comforts such as 24-hour room service and air conditioning, as well as thoughtful touches like safes and WiFi. Guest reviews highly rate the clean rooms at the property.
Other conveniences in all rooms include:
  • Bathrooms with shower/tub combinations and free toiletries
  • 42-inch HDTVs with cable channels
  • Balconies, coffee/tea makers, and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: WiFi (MXN 250 per night)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: WiFi (MXN 250 per night); wired internet (surcharge)

Parking and transportation

  • 24-hour airport drop-off shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Self parking on site (MXN 220 per night)
  • Valet parking on site (MXN 220 per night)

Food and drink

  • Daily buffet breakfast available 8:00 AM to 12:30 PM for a fee: MXN 340 to 355 for adults and MXN 165 to 180 for children
  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Children's club
  • Children's pool
  • Full-service spa
  • Gym
  • Infinity pool
  • Playground
  • Shopping

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference space
  • Meeting room

Outdoors

  • Beach cabanas (surcharge)
  • Garden
  • On a private beach
  • Terrace

Full-service spa

  • Spa open daily

Accessibility

  • No elevator

More

  • 11 floors
  • 2 buildings
  • Banquet hall
  • Built in 1952
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch HDTV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: MXN 833

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 11 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 340 to 355 for adults, and MXN 165 to 180 for children
  • Fee for in-room wireless internet: MXN 250 per night (rates may vary)
  • Fee for wireless internet in public areas: MXN 250 per night (rates may vary)
  • Fee for wired internet in public areas: MXN 250 per night (rates may vary)
  • Airport shuttle fee: MXN 380 per vehicle (maximum occupancy 4)
  • Self parking fee: MXN 220 per night
  • Valet parking fee: MXN 220 per night
  • Late check-out fee: MXN 833 (subject to availability)
  • Pool fee: MXN 500 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
The optional pool fee listed is applied per person, per entrance for access to the Infinity pool area, and can be redeemed towards food and beverage.

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Acapulco Emporio
Acapulco Emporio Hotel
Acapulco Hotel Emporio
Emporio Acapulco
Emporio Acapulco Hotel
Emporio Hotel
Emporio Hotel Acapulco
Hotel Acapulco Emporio
Hotel Emporio
Hotel Emporio Acapulco
Hotel Emporio Acapulco Hotel
Hotel Emporio Acapulco Acapulco
Hotel Emporio Acapulco Hotel Acapulco

Frequently asked questions

Does Hotel Emporio Acapulco have a pool?

Yes, this property has 3 outdoor pools and a children's pool. Pool types include infinity pools.

Is Hotel Emporio Acapulco pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Emporio Acapulco?

Self parking is available for MXN 220 per night. Valet parking is available for MXN 220 per night.

What time is check-in at Hotel Emporio Acapulco?

Check-in start time: 3:00 PM; Check-in end time: midnight.

What time is check-out at Hotel Emporio Acapulco?

Check-out is at noon. Late check-out is available for MXN 833 (subject to availability).

Does Hotel Emporio Acapulco provide a shuttle to the airport?

Yes, there's a shuttle from the hotel to the airport. A fee of MXN 380 per vehicle applies.

Where is Hotel Emporio Acapulco located?

Located in Costera Acapulco, this beachfront hotel is in the entertainment district and within 1 mi (2 km) of Playa El Morro and Papagayo Beach. Condesa Beach and Diana the Huntress are just steps away.

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Hotel Emporio Acapulco Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 747 out of 1443 reviews
Rating 8 - Good. 352 out of 1443 reviews
Rating 6 - Okay. 178 out of 1443 reviews
Rating 4 - Poor. 78 out of 1443 reviews
Rating 2 - Terrible. 88 out of 1443 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place to stay right in the center of everything
Stayed 3 nights in Aug 2025

10/10 Excellent

Marcos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The SPA at the property was more than excellent. The SPA is one of the main reasons for my stay at Emporio because of the phenomenal staff.
Stayed 1 night in Aug 2025

10/10 Excellent

Marcos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the SPA are phenomenal. The SPA is a main reason for my stay at Emporio. All hotel staff are friendly and warm towards me during my stay.
Stayed 28 nights in Jul 2025

10/10 Excellent

Leticia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location, facilities, and excellent and helpful people in our service.
Stayed 3 nights in Jul 2025

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff was verry helpfull and property was clean, alot of work and renovation was going on.
Stayed 3 nights in Jul 2025

10/10 Excellent

Natalia

Amazing staff the spa experience was amazing everyone is super friendly and the food is amazing.
Stayed 2 nights in May 2025

10/10 Excellent

Jose Yair

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente todo
Stayed 3 nights in Jul 2025

8/10 Good

Cecilia

Liked: Cleanliness, staff & service, property conditions & facilities
The location is pretty convenient
Stayed 5 nights in May 2025

10/10 Excellent

FLORENCIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 2 nights in Jul 2025

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente customer service
Stayed 4 nights in Aug 2025

8/10 Good

Sofia

Liked: Cleanliness, staff & service, amenities
Great location and lovely staff. I would just be more attentive to details on rooms , some stuff is old and can look like dirty but just need some care. Apart from that I would highly recommend to stay here
Stayed 2 nights in Jul 2025

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 3 nights in Aug 2025

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is located in the middle of restaurants and stores. Walkable to any place, and the beach was also walking distance. And the views were amazing! The rooms are a little outdated. But everything was clean.
Stayed 4 nights in Jul 2025

10/10 Excellent

Sergio

Liked: Cleanliness, amenities, property conditions & facilities
Excelente
Stayed 2 nights in Jun 2025

10/10 Excellent

Jose

Amazing with the service especially with the storm problem
Stayed 3 nights in Jun 2025

10/10 Excellent

Eugenia Fabiola

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jul 2025

6/10 Okay

Mark

Liked: Cleanliness, amenities
+ Good location and good sea views from balcony. - Was not told about parking fees (200 MX a day) and was put on a floor where there was building work on the floor above so constant banging and drilling. Needs better communication from staff and overall expensive for what you get.
Stayed 3 nights in Jul 2025

10/10 Excellent

Alfred

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic costumer service!!!
Stayed 4 nights in May 2025

4/10 Poor

Emiliano

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Good service, but room bathroom was not clean and had damage to it. Would of liked a cleaner bathroom.
Stayed 3 nights in Jun 2025

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
100% recommended
Stayed 2 nights in May 2025

6/10 Okay

Maria

Liked: Staff & service
.
Stayed 2 nights in Jun 2025

10/10 Excellent

IRENE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was excellent very friendly people but at the end when I was going inside the hotel, the car run up to me and say are you staying in this hotel and I show him my wristband and he said sorry but everything else was excellent. I love it.
Stayed 3 nights in May 2025

4/10 Poor

Maria

Disliked: Staff & service, amenities
Very old hotel, bathroom Sink was clogged, needs a retrofit. I wouldn't stay. It's too expensive for what they have to offer.
Stayed 5 nights in Mar 2025

6/10 Okay

Dowell

Liked: Staff & service, amenities
Check in Process very delay not happy with the service
Stayed 3 nights in Jul 2025

8/10 Good

Francisca

Liked: Cleanliness, staff & service, amenities
Need some improvements: - my room did not have hot water - VIP swimming pool takes very long to get service - I left an open voucher and was no coordination between the hotel staff and the restaurant on my he beach, - I got a promotion of 15% off but was not valid at sunset restaurant
Stayed 3 nights in May 2025