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Hotel Elcano Acapulco

3.5 star property
Beach hotel with a 24-hour business center and a 24-hour front desk

Choose dates to view prices

Hotel Elcano Acapulco on Costera Acapulco's sunny shoreline offers an outdoor pool with a poolside bar, beachfront cabanas, and al fresco dining at Bambuco restaurant. Free WiFi, on-site shopping, and helpful staff add convenience and enjoyment.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Breakfast available
  • Bar
  • 24/7 front desk
  • Room service
  • Parking available
  • Housekeeping

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Room Small

In-room safe, blackout drapes, iron/ironing board

Room Small

7.4 out of 10
Good
(3 reviews)
Air conditioning
Free cribs/infant beds
Blackout drapes/curtains
Ceiling fan
Hair dryer
Private bathroom
  • 26 sq m
  • Sleeps 2

Double Room Superior

7.4 out of 10
Good
(3 reviews)
Balcony
Air conditioning
Free cribs/infant beds
Blackout drapes/curtains
Ceiling fan
Hair dryer
  • 35 sq m
  • Sleeps 4

View all photos for Studio, 1 King Bed

Studio, 1 King Bed | In-room safe, blackout drapes, iron/ironing board

Studio, 1 King Bed

7.8 out of 10
Good
(18 reviews)

Highlights

Air conditioning
Free cribs/infant beds
TV
Ceiling fan
Blackout drapes/curtains
Private bathroom
Shower/tub combination
Hair dryer
Air conditioning
Free cribs/infant beds
Blackout drapes/curtains
Ceiling fan
Hair dryer
Private bathroom
  • 26 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | In-room safe, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds

8.2 out of 10
Very good
(19 reviews)

Highlights

Balcony
Air conditioning
Free cribs/infant beds
TV
Ceiling fan
Blackout drapes/curtains
Private bathroom
Shower/tub combination
Balcony
Air conditioning
Free cribs/infant beds
Blackout drapes/curtains
Ceiling fan
Hair dryer
  • 35 sq m
  • Ocean view
  • Sleeps 3
  • 2 Queen Beds

Suite Junior

Balcony
Air conditioning
Heating
Free cribs/infant beds
Blackout drapes/curtains
Ceiling fan
  • 47 sq m
  • Sleeps 4

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About the neighborhood

Map
Av del parque y las palmas S/N, Acapulco, GRO, 39690

What's nearby

  • Acapulco Golf Club - 1 min walk - 0.0 miles
  • Icacos Beach - 3 min walk - 0.2 miles
  • Diana the Huntress - 7 min drive - 1.0 mile
  • Condesa Beach - 8 min drive - 1.2 miles
  • Papagayo Beach - 12 min drive - 2.4 miles

Getting around

  • General Juan N. Alvarez Intl. Airport (ACA) - 29 min drive

Restaurants

  • ‪Sushi Factor - ‬2 min walk
  • ‪Tequisol - ‬5 min walk
  • ‪Terra Luna - ‬2 min walk
  • ‪Pizza Hut - ‬4 min walk
  • ‪El Delfin Restaurante - ‬5 min walk

About this property

Hotel Elcano Acapulco

Family-friendly hotel near Papagayo Beach
Take advantage of a poolside bar, shopping on site, and a hair salon at Hotel Elcano Acapulco. This hotel is a great place to bask in the sun with a beachfront location, free beach cabanas, and sun loungers. The on-site restaurant, Bambuco, offers breakfast, lunch, dinner, and al fresco dining. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a bar.
Other perks include:
  • An outdoor pool and a children's pool, along with sun loungers
  • Free self parking
  • Buffet breakfast (surcharge), babysitting (surcharge), and a porter/bellhop
  • A front-desk safe, luggage storage, and a 24-hour front desk
  • Guest reviews give top marks for the helpful staff
Room features
All 180 rooms offer comforts such as air conditioning, as well as perks like free WiFi and safes.
More amenities include:
  • Bathrooms with shower/tub combinations and hair dryers
  • 25-inch TVs with premium channels
  • Free infant beds, ceiling fans, and daily housekeeping

Similar properties

Outdoor pool, open 8:00 AM to 9:00 PM, pool umbrellas, sun loungers

Copacabana Beach Hotel Acapulco

  • Pool
  • All inclusive
  • Free WiFi
  • Restaurant
8.0 out of 10, Very Good, 1,001 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Weekend buffet breakfast available 8:00 AM to noon for a fee: MXN 350 for adults and MXN 175 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • Bambuco
  • El Timon

Things to do

  • Children's pool
  • Outdoor pool
  • Shopping
  • Volleyball

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • In-room crib
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Free beach cabanas
  • On the bay
  • On the beach
  • Pool loungers

More

  • 1 building
  • 9 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 25-inch TV with premium cable channels

Food and drink

  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

This property will be closed from December 20 2023 to December 19 2025 for renovations and will resume operation once the renovation is complete (completion date subject to change).
 

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: MXN 1000 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately MXN 350 for adults and MXN 175 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Elcano Acapulco
Elcano Hotel
Hotel Elcano
Hotel Elcano Acapulco
Elcano Hotel Acapulco
Elcano Resort Acapulco
Hotel Elcano
Hotel Elcano Acapulco Hotel
Hotel Elcano Acapulco Acapulco
Hotel Elcano Acapulco Hotel Acapulco

Frequently asked questions

Does Hotel Elcano Acapulco have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Hotel Elcano Acapulco pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Elcano Acapulco?

Self parking is free at this property.

What time is check-in at Hotel Elcano Acapulco?

Check-in start time: 3 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hotel Elcano Acapulco?

Check-out is at noon.

Where is Hotel Elcano Acapulco located?

Nestled on the beach, this Costera Acapulco hotel is within a 5-minute walk of Acapulco Golf Club and Icacos Beach. Acapulco Convention Center and Casa de la Cultura are also within 15 minutes.

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Reviews

Hotel Elcano Acapulco Reviews

8.2

Very Good

8.6

Cleanliness

8.6

Location

8.4

Staff & service

8.4

Eco-friendliness

7.6

Property conditions & facilities
Rating 10 - Excellent. 392 out of 1001 reviews
Rating 8 - Good. 375 out of 1001 reviews
Rating 6 - Okay. 149 out of 1001 reviews
Rating 4 - Poor. 55 out of 1001 reviews
Rating 2 - Terrible. 30 out of 1001 reviews

Reviews

10/10 Excellent

Alfonso

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Very friendly staff, clean and the food was delicious. Service can improve a little bit around the pool by suggesting drinks and appetizers but that’s it. Great experience!!
Stayed 5 nights in Jan 2023

10/10 Excellent

Elda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The vintage uniqueness of the property and the people

8/10 Good

Julio César

Liked: Cleanliness, staff & service, property conditions & facilities
VERY GOOD
Stayed 1 night in Jun 2023

4/10 Poor

Marlene

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The location it’s a plus the property it’s in very bad conditions, elevators not morning , bathrooms in very bath conditions areas with out paint no Tv on the bar horrible
Stayed 2 nights in Oct 2023

8/10 Good

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Air conditioners need to be updated and bathrooms very out dayed
Stayed 2 nights in Sep 2022

10/10 Excellent

Brenda Margarita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hotel, solo considero muy elevado el precio en alimentos y bebidas
Stayed 2 nights in Oct 2023

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Oct 2023

8/10 Good

Arturo

Liked: Cleanliness, staff & service, property conditions & facilities
Sin comentarios
Stayed 3 nights in Oct 2023

6/10 Okay

Raymundo

Liked: Amenities
Buena. Solo el personal de chek in. Les da por darte anotaciones en lugares q no pide uno. Segun por que el hotel esta lleno. Y no es temporada ni vi mucha gente. Mal servicio
Stayed 2 nights in Sep 2023

8/10 Good

Marco

Liked: Cleanliness, staff & service, property conditions & facilities
*
Stayed 2 nights in Sep 2023

10/10 Excellent

Nora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Hotel is really clean, peaceful , Family ambiance, affordable and Even the studio size room is quite enough for a couple I totally recommend this Hotel for Everyone who wants to have an awesome time in Acapulco
Stayed 3 nights in Sep 2023

6/10 Okay

John

Liked: Staff & service
Older hotel . Did not want to give upgrade room at hotel even though i am platinum member. First two nights had a small studio that ac did not work. Was finally given different room that functioned little better but was bigger room so i was happy. Knew the area so big plus used public transportation most days. Oxxos everywhere so never far from morning coffee or lunch on the beach beer run. Walk towards beach in back of Hotel Copacabana. Rent a table n chairs there more people then at Elcano. 150 to 200 pesos all day . Must try fried potatoe tacos with salsa … shrimp on stick hit or miss . Close to oxxo for chips n beer everyone has Bluetooth speaker so all kinds of music. Hope this helped … first time at this hotel not sure if I would return. Staff great hotel old!!
Pic in front of hotel..
Stayed 4 nights in Aug 2023

6/10 Okay

Antonio

Disliked: Property conditions & facilities
El hotel ha decaído mucho no le dan mantenimiento falta capacitar al personal, las habitaciones en muy muy mal estado
Stayed 3 nights in Aug 2023

6/10 Okay

SERGIO JAVIER

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Para el precio que maneja su mobiliario ya es muy viejo necesitan renovarlo. La alberca ya se encontraba muy sucia el último día que estuvimos. No tienen estacionamiento techado y provocó que le cayera algo a la camioneta y se estrellara el parabrisas, si lo resolvieron sin problema pero que si consideren techarlo.
Stayed 3 nights in Aug 2023

6/10 Okay

Ismael Quintos

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
El hotel requiere ya de mucho mantenimiento, las instalaciones son viejas, los muebles requieren una renovación ya que se están volviendo inservibles, las llaves de lavabo o regadera ya no funcionan adecuadamente, la alberca tiene unas secciones tipo jacuzzi de las cuales solo funciona 1, la alberca solo la limpian con liquidos y es notable que requiere también filtración y ser aspirada, en ocasiones en agua esta verde. En general me parece que le falta mantenimiento a todo. El personal es atento y se esmera en hacer su trabajo, la comida me parece cara considerando costo beneficio.
Stayed 4 nights in Aug 2023

4/10 Poor

Mauricio

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No servia el clima, la atención al cliente pesima e instalacione smuy antiguas
Stayed 2 nights in Jul 2023

8/10 Good

Maria Guadalupe

Liked: Cleanliness, staff & service
Nos gusto mucho que sea un hotel con ambiente familiar ( niños pequeños )
Stayed 4 nights in Aug 2023

10/10 Excellent

neftali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast elevators, great buffet breakfast, great location, fast service when notifying a problem
Stayed 2 nights in Aug 2023

10/10 Excellent

Osman

Liked: Cleanliness, staff & service, amenities
Everything is very good, staff are very friendly,just the shower head in the bathtub and the faucet in the sink wasn't working properly.
Stayed 2 nights in Aug 2023

2/10 Terrible

Humberto

Disliked: Cleanliness, property conditions & facilities
Me cambiaron de habitación 3 veces porque el aire no servía, viejo, sucio, el agua de la alberca turbia y las playas llenas de basura.
Stayed 4 nights in Aug 2023

8/10 Good

Oscar Rafael

Liked: Cleanliness, staff & service, amenities
El hotel es muy bonito pero necesita mantenimiento en elevadores y el aire acondicionado es muy viejo y hace ruido
Stayed 5 nights in Jul 2023

6/10 Okay

PATRICIA ELIZABETH

Liked: Staff & service
No me gustó que ya no tienen frigobar, tampoco hay ambiente en las noches y no hay mucha opción de platillos en el restaurante.
Stayed 4 nights in Aug 2023

6/10 Okay

DAVID

Es muy pequeña
Stayed 3 nights in Aug 2023

4/10 Poor

Lupita

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
El baño tenía un pésimo olor, los baños sucios
Stayed 3 nights in Aug 2023

8/10 Good

AnaMarti

Liked: Cleanliness, staff & service, property conditions & facilities
Las habitaciones no estaban listas a la hora del check-in
Stayed 3 nights in Aug 2023

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