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Hotel Delfines Acapulco by NG Hoteles

Property class: 2

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Photo gallery for Hotel Delfines Acapulco by NG Hoteles

A pool area with a circular water feature, palm trees, and a yellow railing. - Hotel Delfines Acapulco by NG Hoteles (Acapulco)
A bar area with a bartender, bottles of Corona Extra, and various drinks on the counter. - Hotel Delfines Acapulco by NG Hoteles (Acapulco)
A hotel room with two beds, a bathroom with a mirror, and a chair. - Hotel Delfines Acapulco by NG Hoteles (Acapulco)
A hotel lobby with a check-in counter, a clock displaying multiple time zones, and a wall decorated with fish and shells. - Hotel Delfines Acapulco by NG Hoteles (Acapulco)
A restaurant with checkered flooring, wicker furniture, and hanging plants. - Hotel Delfines Acapulco by NG Hoteles (Acapulco)
Located close to Diana the Huntress and Papagayo Beach, Hotel Delfines Acapulco by NG Hoteles provides a terrace, a bar, and a restaurant. Stay connected with free WiFi in public areas.

Reviews

5.6 out of 10

Popular amenities

  • Pool
  • Pet friendly
  • Restaurant
  • Air conditioning
  • Breakfast available
  • Parking available

Room options

View all photos for Economy Room, 2 Double Beds

A room with two beds, a small table, and a wardrobe.

Economy Room, 2 Double Beds

  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds

A room with two beds, each with a colorful floral bedspread, a nightstand with a lamp, and a curtain.

Standard Room, 2 Double Beds

  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

About the neighborhood

Costera Acapulco, a neighborhood in Acapulco, is home to Hotel Delfines Acapulco by NG Hoteles. Diana the Huntress and La Quebrada Cliffs are notable landmarks, and the area's natural beauty can be seen at Papagayo Beach. Casa de la Cultura and Naval History Museum are also worth visiting. Visit our Acapulco travel guide
Map
Costera Miguel Aleman, Fracc Magallanes, Acapulco, GRO, 39670

What's nearby

  • A sandy beach with large rocks and calm waters.
    Condesa Beach
    5 min walk - 0.3 miles
  • A silhouette of a statue of a figure with a bow and arrow in front of a sunset, with a bridge in the background.
    Diana the Huntress
    8 min walk - 0.5 miles
  • A red macaw perched on a branch surrounded by lush green foliage.
    Parque Papagayo
    10 min walk - 0.6 miles
  • An aerial view of a coastal city with a densely populated urban area, a large park with a flagpole, and a beach with umbrellas.
    Papagayo Beach
    14 min walk - 0.8 miles
  • Galerías Acapulco
    5 min walk - 0.3 miles

Getting around

  • General Juan N. Alvarez Intl. Airport (ACA)
    32 min drive

Restaurants

  • Sanborns Café
    2 min walk
  • Los Tarascos
    4 min walk
  • El Zorrito
    4 min walk
  • Buzo's Restaurant-Bar
    6 min walk
  • KFC
    1 min walk

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (MXN 50 per day)

Food and drink

  • Daily full breakfast available 9:00 AM to 11:30 AM for a fee: MXN 130 for adults and MXN 50 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)

Outdoors

  • Terrace

Accessibility

  • No elevator

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bed sheets provided

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Room service

More

  • Air conditioning

Policies

Check-in

Check-in start time: 1:30 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 180 per pet, per night, plus a one-time cleaning fee of MXN 350 and a deposit of MXN 1000 per stay
Welcoming dogs only
1 total pets
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
An off-leash area and pet grooming services are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: MXN 500 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately MXN 130 for adults and MXN 50 for children
  • Self parking fee: MXN 50 per day
  • Pet deposit: MXN 1000 per stay
  • Pet fee: MXN 180 per pet, per night plus MXN 350 one-time cleaning fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Pool access available from 9:00 AM to 8:00 PM

Frequently asked questions

Does Hotel Delfines Acapulco by NG Hoteles have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 9:00 AM–8:00 PM.

Is Hotel Delfines Acapulco by NG Hoteles pet-friendly?

Yes, Hotel Delfines Acapulco by NG Hoteles allows dogs (limit 1 total). There's a deposit of MXN 1000 per stay and a fee of MXN 180 per pet, per night. A cleaning fee of MXN 350 also applies.

How much is parking?

Self parking is available for MXN 50 per day.

What time is check-in at Hotel Delfines Acapulco by NG Hoteles?

Check-in start time: 1:30 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Hotel Delfines Acapulco by NG Hoteles?

Check-out is at noon.

Are there all-inclusive benefits at Hotel Delfines Acapulco by NG Hoteles?

Some rate plans available at this hotel are all-inclusive.

Where is Hotel Delfines Acapulco by NG Hoteles located?

Located in Costera Acapulco, this hotel is within a 10-minute walk of Plaza Bahia and Diana the Huntress. Condesa Beach and Diana Galleries Mall are also within 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Delfines Acapulco by NG Hoteles Reviews

5.6

5.4

Cleanliness

4.8

Amenities

6.2

Staff & service

4.8

Property conditions & facilities
Rating 10 - Excellent. 14 out of 89 reviews
Rating 8 - Good. 20 out of 89 reviews
Rating 6 - Okay. 14 out of 89 reviews
Rating 4 - Poor. 11 out of 89 reviews
Rating 2 - Terrible. 30 out of 89 reviews

Reviews

Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Would not recommend, they do not answer the phone. Worst hotel and staff.
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nightmare hotel!

Nightmare hotel! We booked 2 nights and checked out the day after check-in!.. Old unmaintained building! Rooms are terrible, rusted out shower heads! Death trap elevators! Horrible pool! Pictures on hotel.com website are from god knows when!..
Stayed 2 nights in Jul 2024
Verified review

8/10 Good

.
Stayed 4 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Staff & service, amenities
Bien en lo que cabe pero falta mantenimiento en gral en todas las instalaciones
Stayed 1 night in Sep 2026
Verified review

8/10 Good

Liked: Staff & service
En general bien por el costo pagado pero en gral falta mucho mantenimiento en todo el hotel
Stayed 3 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Staff & service
Falta mantenimiento en gral
Stayed 4 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo estuvo muy bien gracias
Stayed 2 nights in Sep 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel está CAYÉNDOSE ponen solo fotos de la entrada y albercas que te llaman la atención pero sus habitaciones están mal, no sirve el aire acondicionado. Esas fotos que se miran son antes, actualmente está FATAL nosotros así como entramos y vimos las condiciones dijimos en un sismo esto se viene para abajo. NO GASTEN NO VAYAN nosotros perdimos ese dinero porque ni expedía ni el hotel hicieron la devolución a pesar de decirles que no servía el aire acondicionado, que para esto 2 veces nos cambiaron de habitación y fue exactamente lo mismo,
Stayed 2 nights in Aug 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nada
Stayed 1 night in Aug 2026
Verified review

2/10 Terrible

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Habitación muy mala olía a humedad, elmair no funcionaba, me pico nosé que cosa y me enronche todo, El desayuno básico, el jugo era agua de naranja y poca variedad en los platillos El total en muy mal estado 2 elevadores
Stayed 3 nights in Jul 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities, property conditions & facilities
Pesimo
Stayed 4 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Muy bonita experiencia
Stayed 3 nights in Jan 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
La propiedad no era para para mascotas, al llegar, me cobraron por la estancia de cada perrita y por noche, se me hace una grosería que digan que es Pet friendly y no tengan acondicionado un espacio para tenerlos. El estacionamiento es súper limitado y deje mi vehículo en la calle. El personal sin un solo trato amable , tienen plaga de cucarachas, fugas de agua en el baño, el elevador se nota que no ha tenido mantenimiento en mucho tiempo. Ojalá hagan algo, de mi parte no me vuelvo a hospedar ahí, ni reservar por este medio.
Stayed 3 nights in Dec 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities
El hotel es horrible, le falta muchísimo mantenimiento, además de peligroso, la sábana sucia, todo sucio, me picaron algunos animalitos porque desperté con un buen de ronchas estuve apunto de salirme a la madrugada y buscar otro hotel, de lo mal que estaba las habitaciones, olían horrible
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Disliked: Amenities
Le falta un poco de calidad a los colchones del hotel pero de ahi en fuera todo muy bien
Stayed 2 nights in Nov 2025
Verified review

2/10 Terrible

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
No tome la habitación estaba muy sucia …Holia feo
Stayed 1 night in Nov 2025
Verified review

2/10 Terrible

Requiero de mi reembolso no se me ha hecho tuve problemas y no me entregaron mi habitación solicite mi reembolso y no me lo han hecho
Stayed 3 nights in Aug 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Deberían dar mantenimiento mínimo a los pasillos de hotel, tuve un accidente gracias al pésimo mantenimiento de el lugar. El cual no se harán responsables , la recepcionista y el guardia que guarda las maletas tuvieron actos de discriminación y homofobia conmigo, el guardia muy agresivo, durante toda la estancia preferimos estar en otro lado y no llegar al hotel, al igual nos sacaron cosas de la maleta. Todo fue horrible TODO es un pésimo lugar, el servicio es pésimo, el mantenimiento esta de lo peor ñ. EXIJO UNA SOLUCIÓN, termine pagado estancia en otro lugar por temor a agresiones
Stayed 4 nights in Jul 2025
Verified review

10/10 Excellent

Disliked: Amenities
Fue bueno , pero falta más atención del personal y quizás más servicios
Stayed 3 nights in Apr 2025
Verified review

8/10 Good

Se ve deteriorada
Stayed 1 night in Dec 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities
Todo feo , viejo y destruido
Stayed 4 nights in Feb 2025
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Property conditions & facilities
Muy descuidado
Stayed 2 nights in Mar 2025
Verified review

2/10 Terrible

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
El baño super sucio, parece que no habia sido lavado antes de ser entregado
Stayed 1 night in Feb 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Eso fue un desastre

La habitación me la entregaron hasta las 3 de la tarde y no a la 13:30 como decía,la habitación no contaba con toallas,ni jabón o shampoo para bañarse ,el personal es muy déspota,aparte la habitación estaba sucia y no nos hicieron el cambió de ropa de cama ,la verdad dan un pésimo servicio desde recepción,no me quedaron ganas de regresar a ese hotel
Stayed 3 nights in Feb 2025
Verified review

6/10 Okay

Me gusto las albercas, pero si le hace falta mantenimiento a las habitaciones, por el precio deberia de tener al menos toallas en las habitaciones, shampoo, solo te dejan un jaboncito y un rollo de papel Higienico pequeño Pero pues no fue tan peor, al menos no vi cucarachas como en otros hoteles
Stayed 1 night in Feb 2025