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Hotel Club del Sol Acapulco by NG Hoteles

3.0 star property
Hotel with 2 restaurants, near Papagayo Beach

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Photo gallery for Hotel Club del Sol Acapulco by NG Hoteles

3 outdoor pools, sun loungers
Bar (on property)
Reception
Front of property
Superior Room, 2 Double Beds, Balcony | View from room

Reviews

6.0 out of 10

Popular amenities

  • Bar
  • Parking available
  • Pool
  • All inclusive
  • Pet friendly
  • Room service

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Superior Room, 2 Double Beds, Balcony

Superior Room, 2 Double Beds, Balcony | View from room

Superior Room, 2 Double Beds, Balcony

Highlights

Balcony
Air conditioning
TV
Portable fan
Separate bedroom
Private bathroom
In-room safe
Daily housekeeping
  • 44 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Balcony

Standard Room, 2 Double Beds, Balcony | 1 bedroom, in-room safe, bed sheets

Standard Room, 2 Double Beds, Balcony

Highlights

Balcony
Air conditioning
TV
Portable fan
Separate bedroom
Private bathroom
In-room safe
Pet friendly
  • 44 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Economy Room, 2 Double Beds

Economy Room, 2 Double Beds | 1 bedroom, in-room safe, bed sheets

Economy Room, 2 Double Beds

Highlights

Air conditioning
TV
Portable fan
Separate bedroom
Private bathroom
In-room safe
Pet friendly
Daily housekeeping
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard With Pool View

1 bedroom, in-room safe, bed sheets

Room Standard With Pool View

  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard

1 bedroom, in-room safe, bed sheets

Room Standard

  • Sleeps 4
  • 2 Double Beds

View all photos for Room Superior

1 bedroom, in-room safe, bed sheets

Room Superior

  • Sleeps 4
  • 2 Double Beds

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About the neighborhood

Map
Costera M. Aleman 1750, Magallanes, Acapulco, GRO, 39670

What's nearby

  • Condesa Beach - 5 min walk - 0.3 miles
  • Diana the Huntress - 8 min walk - 0.5 miles
  • Parque Papagayo - 10 min walk - 0.6 miles
  • Papagayo Beach - 14 min walk - 0.8 miles
  • La Quebrada Cliffs - 5 min drive - 3.3 miles

Getting around

  • General Juan N. Alvarez Intl. Airport (ACA) - 32 min drive

Restaurants

  • ‪100% Natural - ‬1 min walk
  • ‪Barra Vieja 520 - ‬2 min walk
  • ‪Jacalito - ‬3 min walk
  • ‪KFC - ‬2 min walk
  • ‪Bar 26 - ‬1 min walk

About this property

Hotel Club del Sol Acapulco by NG Hoteles

Hotel near Papagayo Beach
You can look forward to a terrace, a garden, and a bar at Hotel Club del Sol Acapulco by NG Hoteles. At the two on-site restaurants, enjoy breakfast, lunch, dinner, and Mexican cuisine. Guests can connect to free WiFi in public areas.
You'll also find perks like:
  • 3 outdoor pools with sun loungers
  • Cooked-to-order breakfast (surcharge), self parking (surcharge), and tour/ticket assistance
  • A vending machine, pet grooming services, and smoke-free premises
  • A front-desk safe, an elevator, and a 24-hour front desk
Room features
All 200 rooms boast comforts such as air conditioning, in addition to thoughtful touches like safes and room service.
More conveniences in all rooms include:
  • Bathrooms with showers
  • TVs with cable channels
  • Ceiling fans and daily housekeeping

All inclusive details

All-inclusive room rates at Hotel Club del Sol Acapulco by NG Hoteles are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Uncovered self parking on site (MXN 100 per day; includes in/out privileges)

Food and drink

  • Daily cooked-to-order breakfast available 8:30 AM to 11:30 AM for a fee: MXN 200 for adults and MXN 100 for children
  • 2 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • buffet

Things to do

  • 3 outdoor pools

Family friendly

  • 3 outdoor pools
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Room service

More

  • Air conditioning
  • Ceiling fan
  • Portable fan
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: MXN 300
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: MXN 300

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 250 per pet, per night, plus a deposit of MXN 1000 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total pets
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Pet grooming services are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 200 for adults and MXN 100 for children
  • Uncovered self parking fee: MXN 100 per day (in/out privileges)
  • Pet deposit: MXN 1000 per stay
  • Pet fee: MXN 250 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: MXN 300 (subject to availability)
  • Late check-out fee: MXN 300 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property is also known as

Club del Sol Acapulco
Hotel Club del Sol
Hotel Club del Sol Acapulco
Hotel Club Sol Acapulco
Hotel Club Sol
Club Sol Acapulco
Hotel Club del Sol
Del Sol Acapulco By Ng Hoteles
Hotel Club del Sol Acapulco by NG Hoteles Hotel
Hotel Club del Sol Acapulco by NG Hoteles Acapulco
Hotel Club del Sol Acapulco by NG Hoteles Hotel Acapulco

Frequently asked questions

Does Hotel Club del Sol Acapulco by NG Hoteles have a pool?

Yes, this property has 3 outdoor pools.

Is Hotel Club del Sol Acapulco by NG Hoteles pet-friendly?

Yes, this hotel allows dogs (limit 1 total). There's a deposit of MXN 1000 per stay and a fee of MXN 250 per pet, per night. Service animals are exempt from fees.

How much is parking at Hotel Club del Sol Acapulco by NG Hoteles?

Self parking is available for MXN 100 per day.

What time is check-in at Hotel Club del Sol Acapulco by NG Hoteles?

Check-in start time: 3 PM; Check-in end time: midnight. Early check-in is available for a fee of MXN 300 (subject to availability). Late check-in is available during limited hours.

What time is check-out at Hotel Club del Sol Acapulco by NG Hoteles?

Check-out is at 11:30 AM. Late check-out is available for MXN 300 (subject to availability).

Are there all-inclusive benefits at Hotel Club del Sol Acapulco by NG Hoteles?

Some rate plans available at this property are all-inclusive.

Where is Hotel Club del Sol Acapulco by NG Hoteles located?

Located in Costera Acapulco, this hotel is within a 15-minute walk of Plaza Bahia and Papagayo Beach. Condesa Beach and Diana Galleries Mall are also within 10 minutes.

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Hotel Club del Sol Acapulco by NG Hoteles Reviews

Reviews

6.0
Rating 10 - Excellent. 91 out of 538 reviews
Rating 8 - Good. 127 out of 538 reviews
Rating 6 - Okay. 107 out of 538 reviews
Rating 4 - Poor. 95 out of 538 reviews
Rating 2 - Terrible. 118 out of 538 reviews

6.0/10

Cleanliness

6.4/10

Staff & service

5.8/10

Amenities

5.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10

Yy
Stayed 2 nights in Feb 2025

6/10

Not crowded which was nice but the hotel could have been cleaner and cozier for the local currency.
Stayed 2 nights in Sep 2023

4/10

I have chosen this hotel for low price, but in reality Acapulco in general has been in restauration cause huracan Otis,
Stayed 3 nights in Jan 2024

8/10

No wi-fi in the room…. Just elevator was working… the staff was friendly
Stayed 1 night in Apr 2023

2/10

The room was horrible and depressing. We didn’t even stay there. Went immediately to another hotel. Tried to cancel but it didn’t work so we lost the money.
Stayed 2 nights in May 2023

6/10

they don’t have phone un the room. and shampoo etc i got all-inclusive i was expecting. more they have lot limitations
Stayed 1 night in May 2023

2/10

No hot water, dirty towels, torn bed pillow sheets, bug in the room, elevators out of service,internet only in lobby, did not get the room i paid for...not enough pool lounge chairs. I checked out early and went to another hotel.
Stayed 3 nights in Feb 2023

2/10

Very dirty shower had a leak one day no light no power
Stayed 4 nights in Jul 2023

2/10

Although several employees around, only one (1) working & checking in. Child threw up & no one cleaned, until I complained, then someone was sent. Meanwhile people were stepping on it, if they didn't look. When we, other guests & I, asked why only one was checking in, we were looked at and ignored
Stayed 2 nights in Jan 2023

2/10

They charged me 45 extra dollars for my kids, even though room was same rate on expedia for 4. When an expedia rep tried to contact property they refused to answer the phone and said they couldn't check emails. The room was hot and air barely worked. The pillow cases smelled like mildew. The pool looked really dirty, no iron, dirty towels

2/10

Don’t stay here. The pictures of the property are from when it was first built. It reminded me of Cuba. Paint peeling, black mold in the showers and swimming pools. The air conditioning didn’t not work in our room so they gave us another room and the AC didn’t work there either. No drinks or food allowed in the pool area, limited food at the one restaurant. Cigarette burns in the furniture. The air intake vents were covered in dust so you basically breath that in. It literally looks like a Third World country hotel. They only redeeming thing is that the staff was nice. Not very accommodating but nice.
Stayed 2 nights in May 2023

4/10

bed sheet was full of stains, there were even pubic hair in the bed, mattress / pillow / and blankett smelled badly, bathroom and toilet were in a disgusting condition, receptionist asked for 100 pesos deposit for room-key TV remote, btw. the remote did not even work with the old TV. in the morning when I woke up, I killed a cockroach in my room. when I told the receptionist at checkout, she just smiled and did not really care about it. the only positive thing about my stay: they put my luggage in a safe space after my check-out and so I could enjoy the last day in Acapulco until my late-night bus. I know, this is smth. that should not be mentionable, but I was surprised that there was at least smth OK.
Stayed 1 night in Feb 2023

4/10

I start with the positive - Good location not far from the beach. One major road to cross, but ir could be done in stages. - I had no problem with the reception or cleaning staff. Nice people with a good attitude. - The hotel pool water looked decently clean, i have seen a lot worse in Mexico. Mostly chairs and few sunbeds, but not crowded. Most guests head for the beach why it did not gets crowded. - A/C was good. Too good, I turned it off completely at night. - Hotel room beds were "decent". A bit dated, but not dirty. - Hotel room ceiling, walls and floor had good finish. The issues: - Debris from hurricane Otis had been piled up on the hotel parking lot. 5 months later still not removed, and a pile of garbage attracts more garbage. - Hotel elevator buttons were a mess. Very difficult to press a button to get a reaction from the elevator. It was not helpful that many of the light diodes in the buttons were broken. - Bathroom details: the toilet paper holder broken and no shower curtain. The warm water was not very hot. - Strange placement of cloth hangers, in the bathroom. - The balcony not useful for much more than drying wet clothes. Narrow, and with some view of the ocean. - Breakfast opened late compared to the surrounding street cafés.Not tried the all inclusive package, but it is highly doubtful it is worth the extra penny. The hotel bar looked pretty desolated most of the time. Fixing the last details, not all are costly, would raise my ratings +1.
Hotel parking lot.
Parking lot security gate. Exterior damage to parts of the hotel.
Fifth bed in hotel room, consisting of 2 king size and one sofa shown in picture.
Master beds. Sorry for the messy bed! I have no complaints about room cleaning, photo it was taken after the first night in the room.
Stayed 2 nights in Apr 2024

2/10

Al solicitar este servicio me estafaron porque me pidieron depositar y deposité y doble pero al llegar al hotel me dijeron que no se había hecho el depósito ,por lo cual para mí fue un desastre y ojalá y me regresen mi dinero
Stayed 2 nights in Jun 2025

6/10

Stayed 2 nights in May 2025

6/10

Nos gusto la cercanía a la playa. Las camas, no eran nada comodas.
Stayed 3 nights in May 2025

6/10

Cuenta con una excelente ubicación, pero las fotos no están actualizadas y se encuentra muy descuidado el Hotel, debes de llevar repelente de moscos debido a que por las noches se meten mucho a las habitaciones y no se puede dormir, el aire acondicionado también falla goteaba el aire y se metía el agua a las habitaciones, no tienen aire el elevador, no tiene internet en el hotel solo en el lobby y por las noches dejan desatendida la recepción
Stayed 2 nights in May 2025

2/10

nos mandaron a habitaciones en remodelacion si aire acondicionado
Stayed 3 nights in May 2025

8/10

Stayed 1 night in May 2025

10/10

Deberian ponerles aire acondicionado solo eso
Stayed 3 nights in Apr 2025

2/10

La limpieza de la habitación no era la correcta, las sábanas tenían un olor horrible a humedad y sucias, además de la alberca sin limpieza Había cucarachas en la habitación porque no tenía rejilla la ducha
Stayed 1 night in May 2025

10/10

Excelente ubicación y atención
Stayed 3 nights in May 2025

2/10

Está muy deteriorado
Stayed 3 nights in May 2025

8/10

En general me atendieron bien. Tiempo en las albercas.
Stayed 1 night in May 2025

8/10

el lugar esta bien, entiendo que siguen recuperandose de otis, en lo general bueno.
Stayed 1 night in May 2025