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Hotel Club del Sol Acapulco by NG Hoteles

3.0 star property
A peaceful retreat near Papagayo Beach where travelers can relax by multiple pools, enjoy Mexican cuisine, and experience genuine hospitality

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Photo gallery for Hotel Club del Sol Acapulco by NG Hoteles

3 outdoor pools, sun loungers - Hotel Club del Sol Acapulco by NG Hoteles (Acapulco)
Lobby sitting area - Hotel Club del Sol Acapulco by NG Hoteles (Acapulco)
Reception hall - Hotel Club del Sol Acapulco by NG Hoteles (Acapulco)
Reception hall - Hotel Club del Sol Acapulco by NG Hoteles (Acapulco)
Lobby sitting area - Hotel Club del Sol Acapulco by NG Hoteles (Acapulco)
Hotel Club del Sol Acapulco by NG Hoteles is near Papagayo Beach. Visitors can lounge by one of three outdoor pools with comfy sun loungers. The property has a welcoming bar and two restaurants serving authentic Mexican dishes that consistently earn positive reviews from guests.

Reviews

6.0 out of 10

Popular amenities

  • Pet friendly
  • Restaurant
  • Air conditioning
  • Breakfast available
  • Parking available

Room options

View all photos for Room Standard with Pool View

In-room safe, bed sheets

Room Standard with Pool View

  • 36 sq m
  • Sleeps 4

View all photos for Economy Room, 2 Double Beds

Economy Room, 2 Double Beds | In-room safe, bed sheets

Economy Room, 2 Double Beds

  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 2 Double Beds, Balcony

Superior Room, 2 Double Beds, Balcony | View from room

Superior Room, 2 Double Beds, Balcony

  • 44 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Balcony

Standard Room, 2 Double Beds, Balcony | In-room safe, bed sheets

Standard Room, 2 Double Beds, Balcony

  • 44 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard

In-room safe, bed sheets

Room Standard

  • 40 sq m
  • Sleeps 4

View all photos for Room Superior

In-room safe, bed sheets

Room Superior

  • 40 sq m
  • Sleeps 4

About the neighborhood

Located near the beach, Hotel Club del Sol Acapulco by NG Hoteles is in Costera Acapulco, a neighborhood in Acapulco. The area's natural beauty can be seen at Papagayo Beach and El Veladero National Park, while Acapulco Historical Museum of Fort San Diego and Naval History Museum are cultural highlights. Looking to enjoy an event or a game while in town? See what's happening at Acapulco Convention Center or Arena GNP Seguros. Visit our Acapulco travel guide
Map
Costera M. Aleman 1750, Magallanes, Acapulco, GRO, 39670

What's nearby

  • Condesa Beach
    Condesa Beach
    5 min walk - 0.3 miles
  • Diana Cazadora al atardecer Ciudad de México
    Diana the Huntress
    8 min walk - 0.5 miles
  • papagayo rojo posado sobre una rama
    Parque Papagayo
    10 min walk - 0.6 miles
  • Wide view of Acapulco Bay from the sea taken with a drone
    Papagayo Beach
    14 min walk - 0.8 miles
  • Galerías Acapulco
    5 min walk - 0.3 miles

Getting around

  • General Juan N. Alvarez Intl. Airport (ACA)
    35 min drive

Restaurants

  • Sanborns Café
    2 min walk
  • Helados Santa Clara
    3 min walk
  • Mercado El Pueblito
    2 min walk
  • Hotel Club del Sol
    1 min walk
  • KFC
    1 min walk

About this property

Hotel Club del Sol Acapulco by NG Hoteles

Hotel near Papagayo Beach
You can look forward to a terrace, a garden, and a bar at Hotel Club del Sol Acapulco by NG Hoteles. At the two on-site restaurants, enjoy breakfast, lunch, dinner, and Mexican cuisine. Guests can connect to free WiFi in public areas.
You'll also find perks like:
  • 3 outdoor pools along with sun loungers
  • Cooked-to-order breakfast (surcharge), self parking (surcharge), and tour/ticket assistance
  • A vending machine, pet grooming services, and smoke-free premises
  • A front-desk safe, an elevator, and a 24-hour front desk
Room features
All 200 rooms boast comforts such as air conditioning, in addition to thoughtful touches like safes and room service.
More conveniences in all rooms include:
  • Bathrooms with showers
  • TVs with cable channels
  • Ceiling fans and daily housekeeping

All inclusive details

All-inclusive room rates at Hotel Club del Sol Acapulco by NG Hoteles are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

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Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Uncovered self parking on site (MXN 100 per day; includes in/out privileges)

Food and drink

  • Daily cooked-to-order breakfast available 8:30 AM to 11:30 AM for a fee: MXN 200 for adults and MXN 100 for children
  • 2 restaurants
  • A bar/lounge
  • Snack bar/deli

Things to do

  • 3 outdoor pools

Family friendly

  • 3 outdoor pools
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Room service

More

  • Air conditioning
  • Ceiling fan
  • Portable fan
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: MXN 300
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: MXN 300

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 250 per pet, per night, plus a deposit of MXN 1000 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total pets
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Pet grooming services are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 200 for adults and MXN 100 for children
  • Uncovered self parking fee: MXN 100 per day (in/out privileges)
  • Pet deposit: MXN 1000 per stay
  • Pet fee: MXN 250 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: MXN 300 (subject to availability)
  • Late check-out fee: MXN 300 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Frequently asked questions

Does Hotel Club del Sol Acapulco by NG Hoteles have a pool?

Yes, this property has 3 outdoor pools.

Is Hotel Club del Sol Acapulco by NG Hoteles pet-friendly?

Yes, this hotel allows dogs (limit 1 total). There's a deposit of MXN 1000 per stay and a fee of MXN 250 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is available for MXN 100 per day.

What time is check-in at Hotel Club del Sol Acapulco by NG Hoteles?

Check-in start time: 3 PM; Check-in end time: midnight. Early check-in is available for a fee of MXN 300 (subject to availability). Late check-in is available during limited hours.

What time is check-out at Hotel Club del Sol Acapulco by NG Hoteles?

Check-out is at 11:30 AM. Late check-out is available for MXN 300 (subject to availability).

Are there all-inclusive benefits at Hotel Club del Sol Acapulco by NG Hoteles?

Some rate plans available at this property are all-inclusive.

Where is Hotel Club del Sol Acapulco by NG Hoteles located?

Located in Costera Acapulco, this hotel is within a 15-minute walk of Plaza Bahia and Papagayo Beach. Condesa Beach and Diana Galleries Mall are also within 10 minutes.

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Reviews

Hotel Club del Sol Acapulco by NG Hoteles Reviews

6.0

6.0

Cleanliness

8.2

Location

6.4

Staff & service

5.2

Property conditions & facilities
Rating 10 - Excellent. 141 out of 760 reviews
Rating 8 - Good. 163 out of 760 reviews
Rating 6 - Okay. 147 out of 760 reviews
Rating 4 - Poor. 129 out of 760 reviews
Rating 2 - Terrible. 180 out of 760 reviews

Reviews

Verified

10/10 Excellent

MARIA

Liked: Cleanliness, amenities
Clean Room, Excellent Staff, Clean Pools. Even this Hotel is still being re-constructed from OTIS HURRICANE, Staff is very kind. Rooms not 5 stars but very clean.
Stayed 4 nights in Jan 2026
Verified

4/10 Poor

Manuel

Disliked: Cleanliness, property conditions & facilities, room comfort

Disappointed stay

The entire hotel was pretty rundown, hallways had water dripping from the ceiling. It might have been nice at one time, but not anymore Staff was nice.
Stayed 4 nights in Oct 2025
Verified

2/10 Terrible

sandy

Disliked: Cleanliness, amenities, property conditions & facilities
Property is not as decried, towels, bedding was dirty, old and smelly. Mildew on shower, shower curtain. Hallways have holes and mildew. This property has a great location. Hopefully Expedia update the pictures and lower the price. This was a big led down. I was catfish by Expedia and this hotel. I got pictures to prove it.
Stayed 5 nights in Jul 2025
Verified

4/10 Poor

Dario

Disliked: Cleanliness, amenities, property conditions & facilities
Poor room cleanness, mold on restroom, balcón door was inoperable, bubble gum on elevators’ walls. Staff was friendly enough to find me another rooms (I booked 2 rooms), the same night I arrived. I’ve ti leave early die ti the fact that AC was. Not cooling enough. I’m positive Expedia will do better homework next time, before listing facilities that represent them better.
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente todo
Stayed 4 nights in Aug 2025
Verified

10/10 Excellent

José Baudelio

Liked: Cleanliness, amenities, property conditions & facilities
Super
Stayed 3 nights in Nov 2025
Verified

6/10 Okay

Edgar

Liked: Staff & service
No
Stayed 3 nights in Apr 2026
Verified

8/10 Good

Jose Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gusto que sea petfriendly
Stayed 3 nights in Aug 2025
Verified

10/10 Excellent

Felipe

-
Stayed 3 nights in Dec 2025
Verified

4/10 Poor

Francisco

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Place was good overall , they do need to work on floor tile and AC’s are bad. I couldn’t sleep all night due to it. I notify front desk but I was ignored.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

HECTOR

Liked: Cleanliness
Disliked: Amenities
.
Stayed 3 nights in Dec 2025
Verified

4/10 Poor

William

Liked: Amenities, property conditions & facilities
I understand the hotel is recovering from the hurricane…for that, I expected to tolerate the poor condition of the hotel. The staff however were some of the worst. Our room was not ready until 4:30. Dozens of people left waiting for rooms and staff didn’t even apologize. We asked for a 1.5 hour late check out and we were laughed at.
Stayed 3 nights in Dec 2025
Verified

6/10 Okay

Rodrigo

Disliked: Cleanliness, staff & service, property conditions & facilities
No
Stayed 2 nights in Oct 2025
Verified

2/10 Terrible

Emmanuel González

Disliked: Cleanliness, amenities, property conditions & facilities
When going for check in the staff was unpleasant and the wait time was very long. The room was neglected. Bed sheets were very dirty. In the shower, previous visitors left their used soap and were never removed by the staff when preparing the room. There were more than two soaps on the shower wall. I slept without covering because the bed sheets were stained and smelled really bad.
Stayed 2 nights in Dec 2025
Verified

2/10 Terrible

Alejandra

Disliked: Cleanliness, amenities, property conditions & facilities
I feel ripped off , I couldn’t stay a this hotel , I feel that the photos online were deceiving. Reality was that this hotel was not what was shown in the pictures, the hotel was literally falling apart, the rooms had broken windows, no covers on the beds, total unsanitary and neglected premises. I tried getting a refund but was told by staff that there was nothing they could do. I want a refund, ended un getting a different hotel. All 5 rooms that I got were dirty , had ripped towels and broken windows, this property should not be listed on Expedia.
Broken windows
Broken windows
Dirty showers
Stucture damage
Stayed 1 night in Dec 2025
Verified

2/10 Terrible

Alejandra

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was unhealthy, not safe, a lot of moho odor, showing walls interior/exterior damaged, wall with big holes, floors without illumination (obscure) with tiles broken, electrical wiring exposed, ascensor not functioning, A/C not working, dirty bed clothing with red stains, dusty courtains. Receptionists with lack of good manbers. Room was rejected/refused due to unsafe and unhealthy conditions. We do have pictures to support statement.
Stayed 2 nights in Jul 2025
Verified

2/10 Terrible

Cesar

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DESDE QUE LLEGAMOS EL TRATO FUE PÉSIMO, LAS INSTALACIONES ESTABAN MUY DESCUIDADAS, MUY SUCIAS Y EN MUY MAL ESTADO, NO HABIA AGUA CALIENTE, EL INTERNET SE IBA A CADA RATO LAS ALBERCAS SUPER SUCIAS Y EL AGUA TURBIA, HABIA MUCHA CUCARACHA, NO HABIA TELEVISIÓN Y BUENO EL SERVICIO FUE PÉSIMO
Stayed 3 nights in May 2026
Verified

10/10 Excellent

Abraham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es muy céntrico el hotel, tiene detalles como todo, sin embargo por el costo está excelente, cuenta con buen servicio, las albercas se encuentran en buen estado.
Stayed 2 nights in Apr 2026
Verified

2/10 Terrible

Jean-Pierre

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
J’ai été obligé de payé 250 pour recevoir une amie pendant 1.1/2 heure il n’ont jamais accepté quel rentré à cause de ma réservation qui etait pour une personne je ne retournerai jamais dans cette hôtel merci
Stayed 1 night in Apr 2026
Verified

2/10 Terrible

DULCE IVONNE

Disliked: Amenities, property conditions & facilities
El hotel pesimo elevador y habitaciones viejas con aire que no sirve ni la luz el elevador igual viejo y sin servir
Stayed 3 nights in Apr 2026
Verified

4/10 Poor

Daniel

Disliked: Amenities, property conditions & facilities
Las instalaciones están muy descuidadas, a los colchones se salen los resortes, nada cómodos, las habitaciones huelen a humedad. Las habitaciones del fondo tiene balcón, sin embargo, las puertas tienen con llave (sin acceso) y no tiene buena ventilación.
Stayed 4 nights in Apr 2026
Verified

2/10 Terrible

Jorge

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Estuvo horrible la experiencia... Llegamos de un tour, desde q entramos, el elevador se siente super inestable, al llegar al piso aún hay plafones destruidos y áreas que están en pésimas condiciones como el techo, las paredes, etc. La habitación olía mucho a cigarro, las sábanas estaban como manchadas de sangre y rotas, cabe mencionar que íbamos con mi bebé de 3 años, así q pedimos cambio y la Srita de recepción molesta mostró otra habitación en peores condiciones, sin tapa en el baño, con tornillos oxidados, sábanas sucias, con olor a humedad. Al final terminó por corrernos diciendo que eso era lo q nos ofrecía y q no podía hacer más, que bajaramos lo más pronto posible para que nos hiciera la devolución.. ni siquiera hubo una atención con respeto y empatía. Mientras estuvimos esperando llegaron otras personas a hacer reclamos por otras situaciones en las habitaciones Ahora entiendo por q la puntuación tan baja pero como solo lo queríamos para pasar una noche se nos hizo adecuado, no obstante estamos super arrepentidos y ahora esperando que el banco realice la bonificación a mi tarjeta Por otro lado, no le daría ninguna sola estrella pero la aplicación no me deja Es lamentable que las fotografías que proporcionan a la app sean en su mejor momento. Se entiende la situación del huracán pero hay cosas que mínimamente tendrían q tener en buenas condiciones, además de q al llegar nos dijeron que la noche tenía un costo de 4500 con ellos, precio que PARA NADA LO VALE
Stayed 1 night in Apr 2026
Verified

2/10 Terrible

Miguel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a fraud , no clean no ac, no elevator, the hotel has miserable conditions to operate the online pictures is total fraud
Stayed 6 nights in Apr 2026
Verified

2/10 Terrible

Hugo antonio

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
El clima no sirve, había cucarachas en mi cuarto, en un cajón había ropa interior de mujer, el elevador no funcionaba y era el 4to piso. Adquirí por 3 noches, 4 días. Nos quedamos solo 1 noche y no quisieron hacer reembolso, gracias a el personal de expedía me pudieron regresar al menos una noche. Pero esa porquería de hotel nada. No vayan por barato que sea, no arruinen sus vacaciones
Stayed 3 nights in Apr 2026
Verified

6/10 Okay

Juanita

Disliked: Property conditions & facilities
Esta descuidado
Stayed 3 nights in Apr 2026