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Hotel Club del Sol Acapulco by NG Hoteles

3.0 star property
A peaceful retreat near Papagayo Beach where travelers can relax by multiple pools, enjoy Mexican cuisine, and experience genuine hospitality

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Photo gallery for Hotel Club del Sol Acapulco by NG Hoteles

3 outdoor pools, sun loungers - Hotel Club del Sol Acapulco by NG Hoteles (Acapulco)
Lobby sitting area - Hotel Club del Sol Acapulco by NG Hoteles (Acapulco)
Reception hall - Hotel Club del Sol Acapulco by NG Hoteles (Acapulco)
Lobby sitting area - Hotel Club del Sol Acapulco by NG Hoteles (Acapulco)
Reception hall - Hotel Club del Sol Acapulco by NG Hoteles (Acapulco)
Hotel Club del Sol Acapulco by NG Hoteles is near Papagayo Beach. Visitors can lounge by one of three outdoor pools with comfy sun loungers. The property has a welcoming bar and two restaurants serving authentic Mexican dishes that consistently earn positive reviews from guests.

Reviews

6.0 out of 10

Popular amenities

  • Pool
  • All inclusive
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning

Room options

View all photos for Room Standard with Pool View

In-room safe, bed sheets

Room Standard with Pool View

  • 36 sq m
  • Sleeps 4

View all photos for Economy Room, 2 Double Beds

Economy Room, 2 Double Beds | In-room safe, bed sheets

Economy Room, 2 Double Beds

Highlights

Air conditioning
TV
Ceiling fan
Private bathroom
In-room safe
Pet friendly
Daily housekeeping
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 2 Double Beds, Balcony

Superior Room, 2 Double Beds, Balcony | View from room

Superior Room, 2 Double Beds, Balcony

Highlights

Balcony
Air conditioning
TV
Ceiling fan
Private bathroom
Daily housekeeping
In-room safe
  • 44 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Balcony

Standard Room, 2 Double Beds, Balcony | In-room safe, bed sheets

Standard Room, 2 Double Beds, Balcony

Highlights

Balcony
Air conditioning
TV
Ceiling fan
Private bathroom
In-room safe
Pet friendly
Daily housekeeping
  • 44 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard

In-room safe, bed sheets

Room Standard

  • 40 sq m
  • Sleeps 4

View all photos for Room Superior

In-room safe, bed sheets

Room Superior

  • 40 sq m
  • Sleeps 4

About the neighborhood

Located near the beach, Hotel Club del Sol Acapulco by NG Hoteles is in Costera Acapulco, a neighborhood in Acapulco. The area's natural beauty can be seen at Condesa Beach and Papagayo Beach. Naval History Museum and Botanical Gardens of Acapulco are also worth visiting.
Visit our Acapulco travel guideOpens in a new window
Map
Costera M. Aleman 1750, Magallanes, Acapulco, GRO, 39670

What's nearby

  • Galerías Acapulco - 5 min walk - 0.3 miles
  • Condesa Beach - 5 min walk - 0.3 miles
  • Diana the Huntress - 8 min walk - 0.5 miles
  • Parque Papagayo - 10 min walk - 0.6 miles
  • Papagayo Beach - 14 min walk - 0.8 miles

Getting around

  • General Juan N. Alvarez Intl. Airport (ACA) - 35 min drive

Restaurants

  • ‪Helados Santa Clara - ‬3 min walk
  • ‪Sanborns Café - ‬2 min walk
  • ‪KFC - ‬1 min walk
  • ‪Hotel Club del Sol - ‬1 min walk
  • ‪Barra Vieja 520 - ‬2 min walk

About this property

Hotel Club del Sol Acapulco by NG Hoteles

Hotel near Condesa Beach
Located close to Papagayo Beach, Hotel Club del Sol Acapulco by NG Hoteles provides a terrace, a garden, and a bar. At the two on-site restaurants, enjoy breakfast, lunch, dinner, and Mexican cuisine. Guests can connect to free WiFi in public areas.
You'll also find perks like:
  • 3 outdoor pools along with sun loungers
  • Cooked-to-order breakfast (surcharge), self parking (surcharge), and a vending machine
  • An elevator, a reception hall, and smoke-free premises
  • Luggage storage, a front-desk safe, and pet grooming services
Room features
All 200 rooms boast comforts such as air conditioning, in addition to thoughtful touches like safes and room service.
More conveniences in all rooms include:
  • Bathrooms with showers
  • TVs with cable channels
  • Ceiling fans and daily housekeeping

All inclusive details

All-inclusive room rates at Hotel Club del Sol Acapulco by NG Hoteles are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

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Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Uncovered self parking on site (MXN 100 per day; includes in/out privileges)

Food and drink

  • Daily cooked-to-order breakfast available 8:30 AM to 11:30 AM for a fee: MXN 200 for adults and MXN 100 for children
  • 2 restaurants
  • A bar/lounge
  • Snack bar/deli

Things to do

  • 3 outdoor pools

Family friendly

  • 3 outdoor pools
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Room service

More

  • Air conditioning
  • Ceiling fan
  • Portable fan
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: MXN 300
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: MXN 300

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 250 per pet, per night, plus a deposit of MXN 1000 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total pets
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Pet grooming services are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 200 for adults and MXN 100 for children
  • Uncovered self parking fee: MXN 100 per day (in/out privileges)
  • Pet deposit: MXN 1000 per stay
  • Pet fee: MXN 250 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: MXN 300 (subject to availability)
  • Late check-out fee: MXN 300 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property is also known as

Club del Sol Acapulco
Hotel Club del Sol
Hotel Club del Sol Acapulco
Hotel Club Sol Acapulco
Hotel Club Sol
Club Sol Acapulco
Hotel Club del Sol
Del Sol Acapulco By Ng Hoteles
Hotel Club del Sol Acapulco by NG Hoteles Hotel
Hotel Club del Sol Acapulco by NG Hoteles Acapulco
Hotel Club del Sol Acapulco by NG Hoteles Hotel Acapulco

Frequently asked questions

Does Hotel Club del Sol Acapulco by NG Hoteles have a pool?

Yes, this property has 3 outdoor pools.

Is Hotel Club del Sol Acapulco by NG Hoteles pet-friendly?

Yes, this hotel allows dogs (limit 1 total). There's a deposit of MXN 1000 per stay and a fee of MXN 250 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is available for MXN 100 per day.

What time is check-in at Hotel Club del Sol Acapulco by NG Hoteles?

Check-in start time: 3 PM; Check-in end time: midnight. Early check-in is available for a fee of MXN 300 (subject to availability). Late check-in is available during limited hours.

What time is check-out at Hotel Club del Sol Acapulco by NG Hoteles?

Check-out is at 11:30 AM. Late check-out is available for MXN 300 (subject to availability).

Are there all-inclusive benefits at Hotel Club del Sol Acapulco by NG Hoteles?

Some rate plans available at this property are all-inclusive.

Where is Hotel Club del Sol Acapulco by NG Hoteles located?

Located in Costera Acapulco, this hotel is within a 5-minute walk of Plaza Bahia and Condesa Beach. Diana Galleries Mall and Galerías Acapulco are also within 10 minutes.

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Reviews

Hotel Club del Sol Acapulco by NG Hoteles Reviews

6.0

6.0

Cleanliness

8.2

Location

6.6

Staff & service

5.2

Property conditions & facilities
Rating 10 - Excellent. 122 out of 672 reviews
Rating 8 - Good. 150 out of 672 reviews
Rating 6 - Okay. 136 out of 672 reviews
Rating 4 - Poor. 115 out of 672 reviews
Rating 2 - Terrible. 149 out of 672 reviews

Reviews

4/10 Poor

Manuel

Disliked: Cleanliness, property conditions & facilities, room comfort

Disappointed stay

The entire hotel was pretty rundown, hallways had water dripping from the ceiling. It might have been nice at one time, but not anymore Staff was nice.
Stayed 4 nights in Oct 2025

2/10 Terrible

sandy

Disliked: Cleanliness, amenities, property conditions & facilities
Property is not as decried, towels, bedding was dirty, old and smelly. Mildew on shower, shower curtain. Hallways have holes and mildew. This property has a great location. Hopefully Expedia update the pictures and lower the price. This was a big led down. I was catfish by Expedia and this hotel. I got pictures to prove it.
Stayed 5 nights in Jul 2025

4/10 Poor

Johan

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Hurricane battered 5 months ago, in need of repair

I start with the positive - Good location not far from the beach. One major road to cross, but ir could be done in stages. - I had no problem with the reception or cleaning staff. Nice people with a good attitude. - The hotel pool water looked decently clean, i have seen a lot worse in Mexico. Mostly chairs and few sunbeds, but not crowded. Most guests head for the beach why it did not gets crowded. - A/C was good. Too good, I turned it off completely at night. - Hotel room beds were "decent". A bit dated, but not dirty. - Hotel room ceiling, walls and floor had good finish. The issues: - Debris from hurricane Otis had been piled up on the hotel parking lot. 5 months later still not removed, and a pile of garbage attracts more garbage. - Hotel elevator buttons were a mess. Very difficult to press a button to get a reaction from the elevator. It was not helpful that many of the light diodes in the buttons were broken. - Bathroom details: the toilet paper holder broken and no shower curtain. The warm water was not very hot. - Strange placement of cloth hangers, in the bathroom. - The balcony not useful for much more than drying wet clothes. Narrow, and with some view of the ocean. - Breakfast opened late compared to the surrounding street cafés.Not tried the all inclusive package, but it is highly doubtful it is worth the extra penny. The hotel bar looked pretty desolated most of the time. Fixing the last details, not all are costly, would raise my ratings +1.
Hotel parking lot.
Parking lot security gate. Exterior damage to parts of the hotel.
Fifth bed in hotel room, consisting of 2 king size and one sofa shown in picture.
Master beds. Sorry for the messy bed! I have no complaints about room cleaning, photo it was taken after the first night in the room.
Stayed 2 nights in Apr 2024

10/10 Excellent

José Baudelio

Liked: Cleanliness, amenities, property conditions & facilities
Super
Stayed 3 nights in Nov 2025

10/10 Excellent

HECTOR

Liked: Cleanliness
Disliked: Amenities
.
Stayed 3 nights in Dec 2025

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente todo
Stayed 4 nights in Aug 2025

4/10 Poor

William

Liked: Amenities, property conditions & facilities
I understand the hotel is recovering from the hurricane…for that, I expected to tolerate the poor condition of the hotel. The staff however were some of the worst. Our room was not ready until 4:30. Dozens of people left waiting for rooms and staff didn’t even apologize. We asked for a 1.5 hour late check out and we were laughed at.
Stayed 3 nights in Dec 2025

8/10 Good

Jose Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gusto que sea petfriendly
Stayed 3 nights in Aug 2025

2/10 Terrible

Emmanuel González

Disliked: Cleanliness, amenities, property conditions & facilities
When going for check in the staff was unpleasant and the wait time was very long. The room was neglected. Bed sheets were very dirty. In the shower, previous visitors left their used soap and were never removed by the staff when preparing the room. There were more than two soaps on the shower wall. I slept without covering because the bed sheets were stained and smelled really bad.
Stayed 2 nights in Dec 2025

2/10 Terrible

Alejandra

Disliked: Cleanliness, amenities, property conditions & facilities
I feel ripped off , I couldn’t stay a this hotel , I feel that the photos online were deceiving. Reality was that this hotel was not what was shown in the pictures, the hotel was literally falling apart, the rooms had broken windows, no covers on the beds, total unsanitary and neglected premises. I tried getting a refund but was told by staff that there was nothing they could do. I want a refund, ended un getting a different hotel. All 5 rooms that I got were dirty , had ripped towels and broken windows, this property should not be listed on Expedia.
Broken windows
Broken windows
Dirty showers
Stucture damage
Stayed 1 night in Dec 2025

6/10 Okay

Rodrigo

Disliked: Cleanliness, staff & service, property conditions & facilities
No
Stayed 2 nights in Oct 2025

6/10 Okay

Adrián

Liked: Cleanliness, amenities
Yy
Stayed 2 nights in Feb 2025

4/10 Poor

Benito

Disliked: Cleanliness, property conditions & facilities
I have chosen this hotel for low price, but in reality Acapulco in general has been in restauration cause huracan Otis,
Stayed 3 nights in Jan 2024

2/10 Terrible

Alejandra

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was unhealthy, not safe, a lot of moho odor, showing walls interior/exterior damaged, wall with big holes, floors without illumination (obscure) with tiles broken, electrical wiring exposed, ascensor not functioning, A/C not working, dirty bed clothing with red stains, dusty courtains. Receptionists with lack of good manbers. Room was rejected/refused due to unsafe and unhealthy conditions. We do have pictures to support statement.
Stayed 2 nights in Jul 2025

8/10 Good

Cristina

Liked: Cleanliness, amenities
El personal es muy amable, el edificio del hotel ya tiene algunos años pero es cómodo. El hotel está muy bien ubicado.
Stayed 3 nights in Jan 2026

2/10 Terrible

Christian

Liked: Cleanliness
Disliked: Property conditions & facilities
Por el precio, la habitacion esta pasable, las albercas y el hotel en general, el problema fue la recepcionista el dia que llegue, me grito, y me hablo de mala manera, yo llegue de buena manera, saludando, y para colmo era mi cumpleaños, y no merecia el trato que me dieron las recepcionistas.
Stayed 3 nights in Jan 2026

2/10 Terrible

Oscar Cuevas

LA HABITACION ESTABA DESCUIDADA EL PERSONAL DESATENTO, NO SIRVE EL AIRE ACONDICIONADO, LA CAMA DESGASTADA, LAS
Stayed 2 nights in May 2025

6/10 Okay

Irene

Liked: Cleanliness
Disliked: Property conditions & facilities
Comprendemos que esta en recuperación, pero el estacionamiento tiene escombros peligrosos e insuficientes espacios con áreas que podrían limpiar y asi ampliarlo Áreas y habitación limpias sábanas y toallas muy desgastadas No cuentan con ningun protocolo de seguridad o de protección civil en caso de sismos, ningun personal del hotel dio indicaciones después del evento para un retorno seguro a las habitaciones
Stayed 4 nights in Dec 2025

10/10 Excellent

José Gildardo

Liked: Cleanliness, amenities, property conditions & facilities
Bueno
Stayed 3 nights in Jan 2026

10/10 Excellent

José Gildardo

Liked: Cleanliness, amenities, property conditions & facilities
Bueno en todo
Stayed 3 nights in Jan 2026

10/10 Excellent

jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena atención,
Stayed 2 nights in Jan 2026

8/10 Good

Adela

Liked: Cleanliness, amenities, property conditions & facilities
Tardaron mucho check-in para entregarme la habitación
Stayed 3 nights in Jan 2026

8/10 Good

Sandra

Liked: Cleanliness
La limpieza es buena, el personal amable, albercas limpias
Stayed 4 nights in Jan 2026

4/10 Poor

Carlos

Disliked: Cleanliness, amenities, property conditions & facilities
El estacionamiento está restringido por que no hay horario libre para entrar y salir ya que es de 08:00 a 23:00 horas y el que cuida el estacionamiento no estaba hay que buscarlo. También falta de mantenimiento al hotel, las sábanas se ven muy viejas y sucias. Personal falta de capacitación todo feo
Stayed 3 nights in Jan 2026

4/10 Poor

Rita

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
El hotel está en muy malas condiciones de el lado que nos toco pareciera que está abandonado hay cuartos sin puertas tapados con lonas, esta muy sucio nos dieron una habitación en el cuarto piso y las escaleras muy sucias con cucarachas muertas inseguras, el cuarto con colillas de cigarros. Te ofrecen WiFi y es mentira te dan la contraseña y no hay señal. No recomiendo el hotel.
Stayed 3 nights in Jan 2026