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Holiday Inn Acapulco La Isla

Photo gallery for Holiday Inn Acapulco La Isla

Featured Image
Outdoor pool
Outdoor pool
Outdoor pool
Egyptian cotton sheets, premium bedding, down comforters, in-room safe

Overview of Holiday Inn Acapulco La Isla

Holiday Inn Acapulco La Isla

3.5 out of 5

4.5/5 Wonderful

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Free airport shuttle
  • Air conditioning
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
Blvd. De Las Naciones, 2000, Col. La Zanja, Acapulco, GRO, 39907

Explore the area

  • Popular LocationLa Isla Shopping Village3 min drive
  • AirportAcapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)6 min drive
  • Popular LocationPlaya Revolcadero9 min drive
  • Popular LocationEl Revolcadero14 min drive

Choose dates to view prices

About this area

Acapulco

Holiday Inn Acapulco La Isla is located near the boardwalk and in an area with good airport proximity. El Rollo Acapulco is a popular attraction and the area's natural beauty can be seen at Playa Revolcadero and Majahua Beach. Traveling with kids? Consider Naval History Museum and Campamento Tortuguero Playa Larga.

What's nearby

  • La Isla Shopping Village - 3 min drive
  • Forum de Mundo Imperial - 3 min drive
  • Playa Revolcadero - 9 min drive
  • Bahia de Puerto Marques - 11 min drive
  • El Revolcadero - 14 min drive

Getting around

  • General Juan N. Alvarez Intl. Airport (ACA) - 6 min drive

Restaurants

  • Ten – Bistro with a bar offering international cuisine. Serves breakfast, lunch, and dinner daily. Kids' menu available.
  • Pool Bar La Zanja – Open daily.
  • Bar TEN – Open daily.

About this property

Holiday Inn Acapulco La Isla

Family-friendly Acapulco hotel in Playa Diamante, near Playa Revolcadero
A restaurant, an outdoor pool, and 2 bars/lounges are available at this hotel. Free WiFi in public areas is provided, as well as free valet parking, free airport drop-off, and a free beach shuttle. Additionally, a fitness center, a bar/lounge, and a swim-up bar are onsite. All 101 soundproofed rooms feature free WiFi and room service. For entertainment, TVs come with cable channels, and guests can also appreciate comforts like Egyptian cotton sheets and pillow menus.
Holiday Inn Acapulco La Isla offers 101 air-conditioned accommodations with safes and complimentary bottled water. Beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. Premium cable television is provided. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Acapulco hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Clean Promise (IHG)
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking and van parking available
  • Free drop-off airport shuttle from 6:00 AM - 11:30 PM
  • Airport shuttle on request
  • Free beach shuttle

Food and drink

  • Buffet breakfast available for a fee daily 7:30 AM–noon: MXN 255 for adults and MXN 140 for children
  • 1 restaurant and 1 coffee shop/café
  • 2 bars/lounges, 1 swim-up bar and 1 poolside bar
  • Room service available

Things to do

  • Children's pool
  • Fitness center
  • Outdoor pool

Family friendly

  • Children's pool
  • In-room child care (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Reception hall
  • Vending machine
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Business center
  • Computer station
  • Conference center
  • Coworking space
  • Meeting rooms - 5

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • Handrails in stairways
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs available on site

More

  • Couples dining
  • Designated smoking areas
  • Romance packages available

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels

Entertainment

  • Cable channels
  • Premium channels
  • TV

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Connecting rooms available
  • Desk
  • Electrical adapters/chargers
  • Free local calls
  • Guidebooks/recommendations
  • Iron/ironing board
  • Local maps
  • Mobile key entry
  • Phone
  • Restaurant dining guide
  • Safe
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - 11:00 AM
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out

Special check-in instructions

This property doesn't offer after-hours check-in
Front desk staff will greet guests on arrival

Renovations and closures

The property is closed between April 05 and June 15.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: MXN 255 for adults and MXN 140 for children (approximately)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

Pool access available from 7:00 AM to 7:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Acapulco Isla
Holiday Inn Acapulco
Holiday Inn Acapulco Isla
Holiday Inn Isla
Holiday Inn Isla Acapulco
Holiday Inn Isla Hotel
Holiday Inn Isla Hotel Acapulco
Isla Acapulco
Holiday Inn Acapulco Isla Hotel
Acapulco La Isla Acapulco
Holiday Inn Acapulco La Isla Hotel
Holiday Inn Acapulco La Isla Acapulco
Holiday Inn Acapulco La Isla an IHG Hotel
Holiday Inn Acapulco La Isla Hotel Acapulco

Frequently asked questions

Overall score and ratings

4.5

Wonderful

Rating 5 - Excellent. 172 out of 277 reviews
5 - Excellent 62%
Rating 4 - Good. 82 out of 277 reviews
4 - Good 30%
Rating 3 - Okay. 13 out of 277 reviews
3 - Okay 5%
Rating 2 - Poor. 2 out of 277 reviews
2 - Poor 1%
Rating 1 - Terrible. 8 out of 277 reviews
1 - Terrible 3%

4.7/5

Cleanliness

4.7/5

Staff & service

4.4/5

Amenities

4.6/5

Property conditions & facilities

3/5 Okay

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Several issues and two of the employees were unkind one them very rude. One day I was in a hurry and I forgot something so I turn around and park in the side of the lobby for a minute my sister stay in the car in this guy name HUGO was very rude and told me I couldn’t park there. I explained but he kept running his mouth. My second day I was so tired when I got there and the next morning I was trying to order me a breakfast but the phone wasn’t working neither the safe box. The coffee machine was broken. The housekeeper clean halfway we always find the durty cups on the table even the ice container with water , not enough toilet paper and always had to beg for face towel. The last day I ask Jonathan for the second time to schedule me for the transportation to the airport and to send me some help to get my big suitcases downstairs but He never did. But a night before I called reception after they fixed the phone , Jonathan answer I asked him to let me stay in the same room because accidentally made a mistake and I need it to stay another night. He had me in the phone for 10 minutes he was attending somebody else, he should it say something I would call him back si hanged up the phone , he never call back. Whe I call back he said he couldn’t do it and that I need it to do that in the morning which sounds unpolite to me. I won’t never stay there again. After I stay 21 nights spend almost $1,500. That’s not all in the restaurant the waiter charged me over $500 pesos of tip.
Stayed 1 night in Jul 2021

4/5 Good

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff treated my wife and I extremely well. Very nice facilities and a clean room with great service. On July 5, after arriving back from our day of activity about 9 PM, we encountered a scorpion on the property parking lot. Apparently, a brown scorpion jump from a palm tree and stung my wife. Fortunately, it did not pierce her skin. It did hurt and startle her but did have any after affect such as fever and convulsions. Please inform and report this incident to the corporate offices. Thank you.
Stayed 4 nights in Jul 2021

4/5 Good

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was travelling for business so this hotel worked well. It’s well-run and the staff is helpful
Stayed 1 night in May 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 1 night in May 2021

1/5 Terrible

Stayed 1 night in Apr 2021