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Photo gallery

Featured Image
On the beach, beach umbrellas
4 outdoor pools
Terrace/Patio
View from Room

Guest reviews

4.1 out of 5 Very Good
993 reviews
Guests rated this property 4.2/5 for cleanliness.

Popular amenities

Pool
Free WiFi
All inclusive
Air Conditioning
Restaurant
Gym

Cleaning and safety practices

Cleaned with disinfectant
24-hour vacancy between guest room stays
Hand sanitizer provided

Map

Explore the area

Popular LocationCondesa Beach4 min walk
Popular LocationDiana the Huntress7 min walk
Popular LocationGran Plaza Shopping Mall9 min walk
AirportAcapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)17 min drive

Choose dates to view prices

Book online or call:

1-800-675-4318
  • Deluxe Room, 1 King Bed, Balcony, Partial Ocean View

    4.4/5 guest room rating

    Room amenities

    • 285 sq ft
    • Partial ocean view
    • Sleeps 4
    • 1 King Bed
    More detailsDeluxe Room, 1 King Bed, Balcony, Partial Ocean View
  • Deluxe Room, 2 Double Beds, Balcony, Partial Ocean View

    4.1/5 guest room rating

    Room amenities

    • 285 sq ft
    • Partial ocean view
    • Sleeps 4
    • 2 Double Beds
    More detailsDeluxe Room, 2 Double Beds, Balcony, Partial Ocean View
  • Junior Suite, 1 King Bed, Balcony, Partial Ocean View

    Room amenities

    • 655 sq ft
    • Partial ocean view
    • Sleeps 4
    • 1 King Bed
    More detailsJunior Suite, 1 King Bed, Balcony, Partial Ocean View
  • Junior Suite, 2 Double Beds, Balcony, Partial Ocean View

    4.5/5 guest room rating

    Room amenities

    • 444 sq ft
    • Partial ocean view
    • Sleeps 4
    • 2 Double Beds
    More detailsJunior Suite, 2 Double Beds, Balcony, Partial Ocean View
  • Suite, 1 King Bed, Balcony, Bay View

    3.6/5 guest room rating

    Room amenities

    • 356 sq ft
    • Bay view
    • Sleeps 4
    • 1 King Bed
    More detailsSuite, 1 King Bed, Balcony, Bay View
  • Senior Suite, 1 King Bed, Jetted Tub

    Room amenities

    • 867 sq ft
    • Bay view
    • Sleeps 2
    • 1 King Bed
    More detailsSenior Suite, 1 King Bed, Jetted Tub
  • Presidential Suite, 2 Bedrooms, Private Pool, Ocean View

    Room amenities

    • 2510 sq ft
    • Ocean view
    • Sleeps 4
    • 1 King Bed and 2 Double Beds
    More detailsPresidential Suite, 2 Bedrooms, Private Pool, Ocean View

About this area

Acapulco

HS HOTSSON Smart Acapulco is located on the beach and in an area with good shopping. Diana the Huntress and Zocalo are notable landmarks, and the area's natural beauty can be seen at Condesa Beach and Icacos Beach. El Rollo Acapulco and Barco Palao are also worth visiting. Water skiing and parasailing offer great chances to get out on the surrounding water, or you can seek out an adventure with ziplining and hiking/biking trails nearby.

Map
Popular Location

What's nearby

  • Condesa Beach - 4 min walk
  • Diana the Huntress - 7 min walk
  • Gran Plaza Shopping Mall - 9 min walk
  • Papagayo Beach - 14 min walk
  • Parque Papagayo - 2 min drive

Getting around

  • General Juan N. Alvarez Intl. Airport (ACA) - 17 min drive

Restaurants

  • NUDE AT THE BEACH – Ocean-view restaurant with a bar offering international cuisine. Serves breakfast, lunch, and dinner on select days.
  • Los Caracoles – Poolside restaurant with a bar offering international cuisine. Serves breakfast, lunch, and dinner on select days.
  • Pagliacci – Ocean-view theme restaurant with a bar offering Italian cuisine. Serves dinner on select days. Reservations required.
  • LOS ARCOS – Ocean-view theme restaurant with a bar offering Mexican cuisine. Serves lunch on select days. Reservations required.

About this property

HS HOTSSON Smart Acapulco

Ocean-view hotel with a swim-up bar, near Condesa Beach
At HS HOTSSON Smart Acapulco, hit the beach, dine onsite at NUDE AT THE BEACH, or enjoy a drink at one of the hotel's 2 bars/lounges. All 506 rooms offer free WiFi, balconies, and cable TV. Guests will also find room service, hair dryers, and safes.
HS HOTSSON Smart Acapulco offers 506 air-conditioned accommodations with safes and hair dryers. Rooms open to balconies. Cable television is provided.

Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a 24-hour fitness center.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

All inclusive details

All-inclusive room rates at HS HOTSSON Smart Acapulco are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Self parking: MXN 120 per night
  • Valet parking: MXN 120 per night
  • Limited parking spaces
  • Area shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–noon: MXN 324 for adults and MXN 164 for children
  • 4 restaurants
  • 2 bars/lounges, 1 swim-up bar and 1 poolside bar
  • Room service available

Things to do

  • 24-hour fitness center
  • 4 outdoor pools
  • Children's pool

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Dry cleaning service
  • Laundry facilities

Conveniences

  • Ballroom
  • Elevator
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Business center
  • Meeting rooms
  • Conference space (9483 square feet)

Outdoors

  • Beach umbrellas
  • Beachfront location
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Linens

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels

Entertainment

  • Cable channels

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in from 3 PM - 6 AM
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property doesn't offer after-hours check-in
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
This property requires valid ID for all guests at check-in, regardless of age. A birth certificate should be presented for children to confirm age.

Renovations and closures

The property is closed between April 06 and April 30.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: MXN 324 for adults and MXN 164 for children (approximately)
  • Self parking fee: MXN 120 per night
  • Valet parking fee: MXN 120 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property advises that enhanced cleaning and guest safety measures are currently in place
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F
Personal protective equipment, including masks, will be available to guests
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests
Contactless check-out is available
Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service
Each guestroom is kept vacant for a minimum of 24 hours between bookings
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Outside food and drink are not permitted on the premises.

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the fitness facility

Property is also known as

Gran Plaza Acapulco
HS HOTSSON Smart Acapulco Hotel
Crowne Plaza Hotel Acapulco
HS HOTSSON Smart Hotel
Crowne Plaza Acapulco Hotel Acapulco
HS HOTSSON Smart
HS HOTSSON Smart Acapulco Hotel
HS HOTSSON Smart Acapulco Acapulco
HS HOTSSON Smart Acapulco Hotel Acapulco

Frequently asked questions

Does this property have a pool?
Yes, this property has 4 outdoor pools and a children's pool.
Is this property pet-friendly?
No, pets are not allowed at this property.
How much is parking at this property?
Self parking is available for MXN 120 per night. Valet parking is available for MXN 120 per night. Limited spots are available.
What time is check-in at this property?
Check-in is from 3 PM–6 AM. After-hours check-in is not available.
What time is check-out at this hotel?
Check-out is at noon.
Is this hotel all-inclusive?
Some rate plans available at this hotel are all-inclusive.
Where is HS HOTSSON Smart Acapulco located?
Located in Costera Acapulco, this beachfront hotel is in the city center and within a 5-minute walk of Plaza Bahia and Condesa Beach. Diana the Huntress and Gran Plaza Shopping Mall are also within 10 minutes.

Guest reviews

Overall score and ratings for HS HOTSSON Smart Acapulco

4.1
Very Good
993 reviews
5 - Excellent
398
4 - Good
380
3 - Okay
132
2 - Mediocre
52
1 - Poor
31
4.2
Cleanliness
4.1
Service and Staff
4.0
Amenities
4.0
Property condition
5.0 out of 5 Excellent
  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great and helpful staff. The beach view is great. Just didnt offer many amenities.

Stayed 5 nights in Mar 2020
5.0 out of 5 Excellent
  • Liked: Staff & service, amenities, property conditions & facilities

Very good, staff is great and building is fantastic, the only thing I would recommend the lighting of the pools and make it earlier

Stayed 5 nights in Mar 2020
1.0 out of 5 Terrible
    This traveler didn’t leave comments with their review
    Stayed 4 nights in Mar 2020
    5.0 out of 5 Excellent
    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Stayed 28 nights in Feb 2020
    5.0 out of 5 Excellent
    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Stayed 2 nights in Mar 2020