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HS HOTSSON Smart Acapulco

Photo gallery for HS HOTSSON Smart Acapulco

Featured Image
On the beach, beach umbrellas
4 outdoor pools
Terrace/Patio
TV with cable channels

Overview of HS HOTSSON Smart Acapulco

HS HOTSSON Smart Acapulco

3.5 out of 5

4.0/5 Very Good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • All inclusive
  • Air conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
Av. Costera Miguel Aleman 1803, Fracc. Magallanes, Acapulco, GRO, 39670

Explore the area

  • Popular LocationCondesa Beach4 min walk
  • Popular LocationDiana the Huntress7 min walk
  • Popular LocationPapagayo Beach14 min walk
  • AirportAcapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)17 min drive

Choose dates to view prices

About this area

Acapulco

HS HOTSSON Smart Acapulco is located on the beach and in an area with good shopping. El Rollo Acapulco is a popular attraction and the area's natural beauty can be seen at Condesa Beach and Icacos Beach. Naval History Museum and Barco Palao are also worth visiting. Water skiing and parasailing offer great chances to get out on the surrounding water, or you can seek out an adventure with ziplining and hiking/biking trails nearby.

What's nearby

  • Plaza Bahia - 2 min walk
  • Condesa Beach - 4 min walk
  • Diana the Huntress - 7 min walk
  • Gran Plaza Shopping Mall - 9 min walk
  • Papagayo Beach - 14 min walk

Getting around

  • General Juan N. Alvarez Intl. Airport (ACA) - 17 min drive

Restaurants

  • NUDE AT THE BEACH – Ocean-view restaurant with a bar offering international cuisine. Serves breakfast, lunch, and dinner on select days.
  • Los Caracoles – Poolside restaurant with a bar offering international cuisine. Serves breakfast, lunch, and dinner on select days.
  • Pagliacci – Ocean-view theme restaurant with a bar offering Italian cuisine. Serves dinner on select days. Reservations required.
  • LOS ARCOS – Ocean-view theme restaurant with a bar offering Mexican cuisine. Serves lunch on select days. Reservations required.

About this property

HS HOTSSON Smart Acapulco

Ocean-view hotel with a poolside bar, near Condesa Beach
At HS HOTSSON Smart Acapulco, hit the beach, dine onsite at NUDE AT THE BEACH, or enjoy a drink at one of the hotel's 2 bars/lounges. All 506 rooms offer free WiFi, balconies, and cable TV. Guests will also find room service, hair dryers, and safes.
HS HOTSSON Smart Acapulco offers 506 air-conditioned accommodations with safes and hair dryers. Rooms open to balconies. Cable television is provided.

Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a 24-hour fitness center.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

All inclusive details

All-inclusive room rates at HS HOTSSON Smart Acapulco are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Self parking on site (MXN 125 per night)
  • Valet parking on site (MXN 125 per night)
  • Limited onsite parking
  • Wheelchair-accessible parking available
  • Onsite parking options include a carport
  • Area shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–noon: MXN 324 for adults and MXN 164 for children
  • 4 restaurants
  • 2 bars/lounges and 1 poolside bar
  • Room service available

Things to do

  • 24-hour fitness center
  • 4 outdoor pools
  • Access to nearby outdoor pool
  • Children's pool

Family friendly

  • 4 outdoor pools
  • Access to nearby outdoor pool
  • Children's pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • Ballroom
  • Elevator
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Business center
  • Conference space (9483 square feet)
  • Meeting rooms

Outdoors

  • Beach umbrellas
  • Beachfront location
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels

Entertainment

  • Cable channels

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Iron/ironing board
  • Phone
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - 6 AM
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property doesn't offer after-hours check-in
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
This property requires valid ID for all guests at check-in, regardless of age. A birth certificate should be presented for children to confirm age.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: MXN 324 for adults and MXN 164 for children (approximately)
  • Self parking fee: MXN 125 per night
  • Valet parking fee: MXN 125 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Outside food and drink are not permitted on the premises.

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the fitness facility

Property is also known as

Gran Plaza Acapulco
HS HOTSSON Smart Acapulco Hotel
Crowne Plaza Hotel Acapulco
HS HOTSSON Smart Hotel
Crowne Plaza Acapulco Hotel Acapulco
HS HOTSSON Smart
HS HOTSSON Smart Acapulco Hotel
HS HOTSSON Smart Acapulco Acapulco
HS HOTSSON Smart Acapulco Hotel Acapulco

Frequently asked questions

Overall score and ratings

4.0

Very Good

Rating 5 - Excellent. 398 out of 973 reviews
5 - Excellent 41%
Rating 4 - Good. 328 out of 973 reviews
4 - Good 34%
Rating 3 - Okay. 148 out of 973 reviews
3 - Okay 15%
Rating 2 - Poor. 59 out of 973 reviews
2 - Poor 6%
Rating 1 - Terrible. 40 out of 973 reviews
1 - Terrible 4%

4.2/5

Cleanliness

4.1/5

Staff & service

3.9/5

Amenities

4.0/5

Property conditions & facilities

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and excellent staff
Stayed 3 nights in Jul 2021

5/5 Excellent

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Very rude staff they need lots of training
Stayed 5 nights in Jul 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been coming here for years, always enjoy the view. Lots of water pollution though.
Stayed 3 nights in Jul 2021

4/5 Good

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The location was good. The hotel is a little outdated but I think it’s like all the hotels in the area. The food left something to be desired. I think the food was the biggest disappointment with this place. Also there was a lot of people in the pool area and beach areas.
Stayed 4 nights in Jul 2021

5/5 Excellent

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
clean rooms close to every ting
Stayed 1 night in Jul 2021