“No l hotel está impecable y el servicios es muy bueno. El único defecto es que las almohadas son terribles e incómodas y había pedido una cama queen y nos dieron dos camas individuales unidas con sábanas separadas.”
“While the hotel was very nice, we got to the hotel and our room was at least 80°F. We waited for the AC to run for about 1.5 hours and eventually told the front desk about the issue. The representative, Rafa, told us there was nothing that they could do because they were fully booked. He eventually decided to go check the room and “conveniently” there was an open room right next door that he checked as well and said it was a similar issue. Eventually after some discussion with the manager, they...