“The hotel is dated. The rooms are in desperate need of refurbishment. We had booked an extra bed and was not provided a pillow. The bathroom was not clean. We were meant to stay for two nights and checked out after the first night. The breakfast is substandard. The hotel seems short staffed—when we checked out it was the bellhop that did the processing of the paperwork and not the reception staff and this was around 9am.
According to their ‘proforma invoice’ we are owed a refund of Rs. 5407...
“Nos hicieron un upgrade sorpresa y fue muy agradable. Teníamos la Pool Villa con piscina propia. Muy cerca del coffee shop, muy tranquilo también. Quisimos quedarnos una noche mas y como no habían mas habitaciones, se las arreglaron para prepararnos una pieza improvisada y se mostraron preocupados de que no nos faltara nada. El wifi no funcionaba pero tb me facilitaron su computador. Un agrado realmente este hotel.”
“I had a wonderful stay at this hotel. The property is beautifully maintained, clean, and offers a relaxing atmosphere. The rooms were comfortable, and every area of the hotel reflected excellent upkeep and attention to detail.
What truly made the experience exceptional was the staff and management. Everyone was warm, courteous, and always willing to help with a smile. The management team clearly takes pride in delivering outstanding service, and their professionalism was evident throughout my...