Vacations Close To 360 CHICAGO

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Charged for an extra night that we didn’t stay and called and was told a reimbursement was completed. Five days later, the full charge for the night we didn’t stay posted in my account and with no reimbursement. When I called again, was told there was nothing they could do because the reimbursement was “released” and I would have to wait to talk to a manager when they arrived which would not be until the nighttime hours.

We had an easy check in & check out. We had an amazing view from our room. It was quiet, the food on site was good. We do wish check out was later then noon!! We will be back again to stay. Lirica restaurant had good food the breakfast was on point. Definitely loved the mocktails!!Offshore food was great service was excellent. Bar Sol Maricos food was delicious. On two different days drinks such as lemonade and tea tasted water down we did let the waitress know but we were still charged. I recommend the food and soda.

I really think this hotel is beautiful, however, I will say, the floor I stayed on could here everything for the bar above, the room service was okay- I found a screw in my food and reported it. They made me feel like it was my fault and that experience really just affected my stay. The hotel did give me credit for my meal. Also, the breakfast extra you pay for with your room is not enough for even one of the standard breakfasts. I wouldn’t waste my money on that part. Further, the city view room was an alley. But the location was great and easy to navigate to many popular tourist sites.