“Bad experience that affected the mood for our visit to Venice. First, arriving late was a huge ordeal, we had to have 4-5 coordination calls, send our credit card info by email which is not safe. Would have been as easy as giving us the code to the door and an envelope with a key. Secondly they indicated my dog was not allowed and I had to show them in Hotels.com app that they where allowed. They made us sign a document prohibiting the dog from many things like joining us for breakfast. Are we...
“Wunderschönes Hotel, tolle Lage, nette und sehr engagierte Mitarbeiter. Leider war im Bad massiv Schimmel an der Decke über der Dusche. Das wurde zwar - nachdem wir es gemeldet hatten - versucht zu entfernen, Reste blieben jedoch erhalten und durch die Reinigung stank das gesamte Zimmer anschließend sehr nach Chlor (was zu Atemproblemen führte, ich bin Asthmatikerin). Dennoch - der Versuch war da und das ist viel Wert. Daher: Service absolut super!”