Ratings based on 996 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.6 Hotel condition
AARP Travel Center Verified Reviews
by A verified traveler
Posted Apr 18, 2024 on Expedia
The lady MITCHELL at the front receptionist desk was very respectful and very polite and understanding and helpful.And the design and structure and decoration of the building is beautiful and well cleaned and maintained. I would recommend that someone stay there if they decide to visit. And the hospitality that the staff present is very professional and acceptable.
by A verified traveler
Posted Apr 17, 2024 on Expedia
A great place with great staff.
by A verified traveler
Posted Apr 16, 2024 on Expedia
The place was undergoing renovation. We knew this when we arrived. However, the staff went the extra mile to make our stay enjoyable. After the renovations are completed, we would gladly stay there again.
by A verified traveler
Posted Apr 3, 2024 on Expedia
Our flight was canceled and we needed a place to spend the night. This listing appeared to be close to the airport. The hotel did not provide any transportation and it cost us over $20 for a relatively short ride. This hotel should not be listed as close to airport.?
Comment from Hotel Management
Apr 5, 2024 by General Manager, Hotel Management
Hello PeterI'm sorry that we weren't able to accommodate your request of a shuttle. We don't have listed on our website that we offer shuttle service anymore. I'm sorry that it was an inconvenience for you. We try our best to be able to accommodate out guest to the best of our ability. I hope you choose our hotel for your next visit to Charlotte NC
by A verified traveler
Posted Mar 31, 2024 on Expedia
Nice
Comment from Hotel Management
Apr 4, 2024 by General Manager, Hotel Management
Hello Joanne Thank you for taking the time to give us a 5-star review. I hope you come back to visit us again on your next trip to Charlotte area.
by A verified traveler
Posted Mar 28, 2024 on Expedia
The staff was great, however I booked the room under confirmation they had shuttle service to and from airport. I called while waiting to take off at airport to arrange for shuttle only to be informed they no longer had this service. At the time of booking earlier in March they did. I had to Uber to hotel, sign on the counter effect 3/22/24 no more shuttle, this was the 26th. They had my ph# & email yet I was not notified. Two Uber trips I had to pay for when they’d confirmed they had shuttle service. Not happy.
Comment from Hotel Management
Apr 4, 2024 by General Manager, Hotel Management
Hello JoWe apologize for any inconvenience that terminating the shuttle service has caused you. We try are hardest to reach out to guest and inform them that we had no shuttle service.
by A verified traveler
Posted Mar 24, 2024 on Expedia
I enjoyed my stay with my family at this hotel very nice.
Comment from Hotel Management
Mar 27, 2024 by General Manager, Hotel Management
Hello PriyakantWe are very thankful to you for selecting our establishment during your visit and for taking the time to leave us a review. We appreciate your patronage and hope you will stay with us in the future.
by A verified traveler
Posted Mar 22, 2024 on Expedia
This property bed was hard as wood. The hotel is undergoing renovation. This was not the best experience at a hotel!
Comment from Hotel Management
Mar 22, 2024 by General Manager, Hotel Management
Janel On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
by A verified traveler
Posted Mar 21, 2024 on Expedia
I've never stayed at Best Western before, the staff was friendly and welcoming. I was travelling from the Tampa Bay Area. Special shout out to the Front Desk manager named Tami she went above and beyond for getting me checked in smoothly and found me a great room there.
Comment from Hotel Management
Mar 22, 2024 by General Manager, Hotel Management
Dear JolandaWe are very thankful to you for selecting our establishment during your visit and for taking the time to leave us a review. Thank you for the acknowledgment. We appreciate your patronage and hope you will stay with us in the future.
by A verified traveler
Posted Mar 14, 2024 on Expedia
Comment from Hotel Management
Apr 5, 2024 by General Manager, Hotel Management
Hello AmerimexWe are very thankful to you for selecting our establishment during your visit. From your review we noticed that we have not exceeded your expectations. We offer an unconditional apology. I hope that you will give us the opportunity to make it up to you and stay with us again on your next visit to Charlotte NC.